Client Services Officer

3 days ago

Northgate, Australia Synergy Placements Pty Ltd Full time

VERY attractive hourly rate, full time hours
- Drive to work with free on-site parking
- WFH flexibility once fully trained

**The Client**:
Our client is a statutory authority established to administer a portable long service leave scheme for eligible workers in the building and construction, contract cleaning and community service industries.

The client operates with Board governance, which provides the financial skills necessary to ensure the longevity of the schemes and includes employer and employee representatives.

**About the role**:
We are looking for multiple Client Services Officers to join the Client Services team. Conveniently located in Northgate, the Client Services team operates out of well-appointed offices with free on-site parking.

You will be working on a rotating roster between the hours of 8:00am-5:30pm Monday to Friday. Work from home will be an option once you are fully trained.

You will play a critical role in servicing inbound enquiries. Every call you take will be a unique experience, one driven by ensuring the delivery of exceptional customer service. One moment you could be handling calls related to a worker's service credits or payments and the next you'll be discussing obligations with employers.

Don't stress about needing to know the ins and outs of our portable long service leave schemes, we will get you up to speed with this in training. The main thing is that you are eager to learn, then can retain and relay the information correctly.
- Provide accurate and timely advice to customers about the organisation’s role and the services that we provide
- Encourage customers to contact the organisation via digital channels and guide them through online processes
- Work in a team environment and provide support and training to other team members
- Process customer client requests, record issues, detailed file notes and accurate registers of customer information
- Work according to schedules and be responsible for allocated tasks, adhering to scheduled times

**About You**:

- Without a doubt, you have passion, commitment and drive to deliver exceptional and engaging customer service to our workers and employers.
- You have already worked in a customer service role and have the ability to quickly build rapport and convey empathy over the phone.
- Past experience working towards KPIs and targets would be ideal - particularly favourable if gained in a call centre environment.
- Adaptable and agile with change - change is positive and is what keeps us moving in the right direction.
- Have the ability to pick up new systems quickly.
- A team player - wants to be part of a high performing team but understands that individual performance is critical.
- Proactive approach in identifying potential issues and sound problem solving skills.

This position reports to the Client Services Team Leader and has no supervisory responsibilities.

**Conditions and Benefits of the Role**:
Conveniently located in Brisbane’s inner north; the team operates out of well-appointed offices with free on-site parking. Your employment experience with will include competitive hourly rate and benefits, opportunities for professional development and flexible work arrangements, support for your wellbeing and the chance to make a difference to Queensland workers.

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