Clinical Client Facilitator

1 day ago

Gold Coast, Australia Southern Cross Care QLD Full time

Community based role with competitive salary and NFP salary sacrifice benefits
- Values driven rapidly growing organisation
- Gold Coast and surrounding area

Southern Cross Care QLD is looking for a proactive and self-directed
**Clinical Facilitator** ( Clinical Home Care Package Community Facilitator ) to deliver a client focused service that effectively meets the customer’s needs, while promoting functional independence, wellness and lifestyle choices.

This role will facilitate home care and lifestyle packages, providing consistently high levels of service to customers through a coordinated mix of service planning, advisory, procurement, coordination and monitoring service. It will also have supervision and oversight of case management activities and services.

This role will be based at the Gold Coast and throughout the surrounding area.

It is offered as
**Permanent Full Time** basis. It is competitively remunerated and has the benefit of being eligible for generous Not-for-Profit salary packaging, which can increase your take home pay as well.

Current AHPRA registration as a Registered Nurse is highly desirable together with current experience in managing home care packages and recent clinical experience supporting delivery of CHSP nursing services.

Holding any of the following qualifications would be ideal:

- Case Management Society of Australia Registration is desired
- Qualifications in Nursing or Allied Health is desired
- Current AHPRA Enrolled Nursing or Allied Health Registration is highly desired
- Current Senior First Aid and CPR is desired

However experience is also a key to success, so let us know if you have:

- Experience in providing community based support including the provision of nursing care, coordination, case management and service planning.
- A sound understanding of the needs and experiences of people who receive community care services and of the community care system.
- Understanding of the Aged Care Sector and Community Program guidelines and service requirements.
- Planning and organisational skills in managing self and external contacts.
- Excellent interpersonal, communication (listening, written and verbal) and time management skills.
- Excellent problem solving skills.
- Strong conflict resolution and negotiation skills.
- Previous experience with working within Sales targets, upselling and cross selling.
- Exceptional interpersonal skills and the ability to relate to a variety of people.
- Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for an in-house client database system.
- Demonstrated ability to work autonomously.

Who are we - Southern Cross Care QLD is a not-for-profit provider of quality aged care, disability care and independent living in South East Queensland. With over 1,000 employees, we provide care and services to thousands of people within their own homes or at one of our 11 Residential Care Facilities and 5 Retirement Villages. We are a team of passionate and dynamic professionals who prides ourselves on providing exceptional service to our internal and external customers.

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