Infrastructure Services Support Officer

**JOIN OUR JOURNEY TO BECOME THE BEST COUNCIL IN AUSTRALIA**

We are looking for a passionate and hardworking **Support Officer** to join our Infrastructure Services team at Singleton Council. In this role, you’ll make a real impact on the everyday lives of people within our community by achieving important outcomes for Singleton to grow and flourish.

**ABOUT US**

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community. Here at Council, we offer a wide range of services to our community, supporting our vision to be vibrant, progressive, connected, sustainable and resilient.

**THE ROLE**

The Infrastructure Services Support Officer is responsible for delivering effective and efficient administration support to the Infrastructure Services Business Unit. This position ensures that they are customer focused, flexible with regards to requirements and task orientated at all times.

The role brings variety to every day. The Infrastructure Services team deliver critical services to the community including infrastructure construction and maintenance, engineering services, asset management, and our vast community recreation facilities. This position acts as the primary point of contact with respect to requests for information, enquiries and complaints from customers, the community, state and commonwealth agencies and the like, and will investigate, record, recommend action(s) and where required prepare draft responses for the relevant section or business unit. Other duties will include:

- Provide meeting support including but not limited to venue and catering arrangements, preparation of agendas, and recording and distribution of minutes.
- Provide research, administrative and project support as directed by the Manager.
- Maintain contemporary knowledge of information and communication technology as it relates to the efficient and effective functioning of the group.
- Ensure timely and regular updates regarding project and work status, resources, risks and the like, are provided to the Manager.
- Provide timely, constructive input into decision making and problem solving of works issues.
- Coordinate bookings for Council’s open space, facilities and pool car in accordance with adopted policies, plans and procedures.

**ESSENTIAL CRITERIA**

To be successful in this role you will be able to demonstrate your strong focus on customer service, communication skills and ability to work unsupervised. Taking initiative in decision making, prioritising and multi-tasking, being flexible to respond quickly when situations change as qualities that will be highly regarded.

Singleton Council is committed to ensuring we provide a safe place of work for our staff and visitors and require all employees to be fully vaccinated against SARS-CoV-2 in accordance with Singleton Council's COVIDsafe Workplace Protocol.

This position is offered on a **permanent fulltime** basis working **35 **hours per week.

Remuneration for this position is based on **7** of the salary system which equates to a base salary between **$59,132.32 and $66,515.80** per annum plus superannuation.

**WHY JOIN US?**

At Singleton Council, we are a dynamic, multi-skilled, diverse group of people who share the same passion — to deliver outstanding services and outcomes to our community. We value difference and the creativity it generates towards our productive workforce.

Working for Singleton Council you will join an Engaged, Safe, Sustainable and Performing workforce who, together, we exist to make a difference for our community. To make smart, sustainable decisions, and to go above and beyond so that our community continues to be loved locally and recognised nationally. If you are looking for a challenging and strategically focused career which delivers tangible results for the community all whilst working in a flexible, contemporary environment, join us on our journey to be the best council in Australia.
- **Be community-first**:You’ll create or support important community outcomes and will be fulfilled by the impact you have on everyday lives.
- **Help drive change, step by step**:You’ll help improve _what _we deliver and _how _we deliver it. You’ll challenge us to move forward, combining hard work and drive with professionalism and staying power.
- **Learn and grow**:You’ll develop your skills and reach new heights through the diversity of what we do and through a range of ongoing training opportunities.
- **Join a supportive, family-friendly organisation**:Commit to our journey to achieve the best outcomes for our community and we will support you to find the right balance between work and life.
- **Join a employer of choice organisation**:You'll be a part of an organisation** **that has**