Shared Service Adviser

2 days ago

Parramatta, Australia Ashdown Consulting Full time

$350-$375 / Day + Super
- 6 - Month Contract
- Parramatta / WFH

**Shared service adviser | 6 Month Contract | $414 /day inc. Super**
- $350-$375 / Day + Super
- 6 - Month Contract
- Parramatta / WFH

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 6-month contract paying up to $414 / Day + Super. This role is located in Parramatta / WFH

**About the Role**

Reporting to the Team Manager Advisory Services, you will deliver professional, timely and accurate management of internal and external stakeholder enquiries as the first point of resolution, across requisition to pay process and a range of multifunctional financial, purchasing, accounts payable, accounting services.

In a high-volume contact centre environment, you will liaise with internal stakeholders and the client external suppliers supporting customer enquiries seeing you responsible for:
**Key accountabilities include**:

- Provide prompt response to a range of multifunctional enquiries including, purchasing, accounts payable, procurement, and accounting enquiries for internal and external customers.
- Provide quality customer service that consistently meets service standards and targets.
- Provide the first point of contact and manage enquiries through to completion.
- Be a first point of contact for staff and support and guide through SAP
- Escalate enquires as required and ensure that the client is kept informed and monitor progress until the enquiry is closed.

**About You**
- team member with a Finance - Accounts Payable or a Procurement background. You will have demonstrated customer service skills, strong problem-solving abilities and experience working in a shared services environment.
- 3 years experience working in a shared services environment.
- Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way.
- Ability to provide information so that it can be easily understood.
- Clear understanding of how escalation paths work while retaining accountability for the resolution of enquiries.
- Ability to use a range of corporate systems including Finance information systems including SAP
- Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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