Customer Support Officer Byron Colab On Arakwal

**Customer Support Officer Byron CoLab on Arakwal Country**:

- Posted: 25/09/2024- Closing Date: 09/10/2024- Job Type: Permanent - Part Time- Location: Byron Bay- Job Category: Community Services & DevelopmentEmbarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, with a history spanning over 47 years.

Joining us, you'll provide a meaningful contribution to an inspiring new vision focused on building a thriving and resilient Byron Shire community. The Byron CoLab on Arakwal Country is a for-purpose centre in the heart of Byron Bay that connects people to their greatest potential and supports them to thrive.

Through this role, you will help deepen local access to a range of community services, including health, education, advocacy as well as facilitate collaboration with aligned social impact businesses. Your warm, authentic, and excellent service will elevate people’s day as you welcome them to the centre. With a keen eye for the little details, you will take pride in assisting tenants and visitors with their requirements and ensuring the facilities are well kept.

This role is a great opportunity to put your polished customer service skills to use in an innovative, socially purpose driven environment. This role is permanent part-time, working 3 days per week (Mondays, Wednesdays, plus a third day of your choice). Here’s how it will help transform your career:

- Connect with leaders in the non-profit and social impact industries
- Gain exposure to community engagement and advocacy, account management and operations management
- Scope within the role to develop programs, events and activations to enhance tenant and community collaborations
- Opportunity to promote meaningful change and positively impact the lives of individuals and communities

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options
- Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people from a diverse range of backgrounds, and provide relevant and accurate information in a way that is understood and actionable.
- Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome
- Demonstrated ability to use technology to effectively undertake a wide range of administrative functions
- High level ability to multitask across different systems including the Microsoft Office suite and various Customer Relationship Management systems

**We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.**

Social Futures is an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

**How to Apply**:
**Applications close **_9 October 2024._**

For more information about Social Futures please visit our website:
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