Team Leader

1 week ago

Dandenong, Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- **_ 12-month fixed-term contract opportunity_**:

- Well defined career path to set you up for a successful career with Coates
- Full-time, permanent, Monday to Friday position at **Dandenong**

We currently have a Team Leader - Platinum position available, overseeing and managing a team of Platinum Customer Service Coordinators ensuring they provide exception service and experience to our Top Tier Customers and Major Projects.

You’ll enjoy variety in your role including:

- Ensuring the safety of your team and Coates customers
- Oversee strict adherence to customer contractual agreements, and customer and site compliance procedures
- Frequent day-to-day coaching or training to develop on team strengths and improvement areas
- Supervise the team to the Coates Platinum customer service standards and developing staff in the team, running or participating in daily pre-start meetings, and site inductions as required.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**
- Senior Customer Service Coordinator experience in a branch setting, leading by example in a team environment will be highly regarded
- Demonstrated resilience and ability to adapt to changing situations and customer demand
- Previous experience in a Platinum/Top Tier Customer team is desirable
- Team Leadership / People Management experience will be highly regarded

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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