Customer Business Manager, Amazon

7 days ago

Milsons Point, Australia Kimberly-Clark Full time

Customer Business Manager, Amazon & eCommerce

**About Kimberly Clark**:
People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world.

**_ Kimberly-Clark proudly leads the world in essentials for a better life._**

**About the Role**

The Customer Business Manager - eCommerce, is responsible for the Kimberly Clark Australia Portfolio on Amazon, Pure-Play eCommerce retailers and the Baby Bunting Business. In this role, you will drive the planning, analysis, influencing, engagement and collaboration across KCA’s brands in the eCommerce channel, with a large focus on Amazon, to ensure optimum profitability & budgeted NSV is achieved within specified volume, trade investment and category/brand strategy guidelines.

**Further responsibilities**
- Achieve superior competitive advantage by developing and maintaining strong trading relationships with key customers and all stakeholders
- Development, analysis, implementation and management of the customer and promotion, execution & strategic plans that best achieve volume and NSV budgets
- Utilization of account replenishing contacts, to assist the Demand Planning team, in developing accurate sales forecasts
- Input into the development and implementation of long-term strategies to meet future customer & shopper requirements, including EDLP, Exclusive Pack offers and Value-added initiatives that drive long term strategic alignment with Amazon
- Lead the National Category and Customer Plans (JBP) through customer and stakeholder collaboration
- Detailed analysis and recommendations, in collaboration with the Digital & eCommerce Marketing team, on the core drivers and action plans to address any challenges
- Contribute to the review and negotiation of Amazon Trading Terms by providing thorough analysis of Trade Investment, Profitability, Return on Investment, Sales Performance, Supply Chain & Receivables.
- Making clear recommendations and developing implementation plans to effect change and drive long term sustainability
- Managing one of our sales graduates as their first role in the organization

**Requirements**:

- Previous FMCG and/or eCommerce experience desired but not essential
- Ability to coach and develop new team members
- Strong sales and influencing skills
- Sound product knowledge - KCA and competitor
- Strong financial management skills
- Budgeting and forecasting skills
- Knowledge of the Grocery channels
- Highly developed oral and written communication skills
- Comprehensive knowledge of KCA policies and procedures
- Strong knowledge of category management principles
- Understanding of, and competence with, computer software such as Outlook, Microsoft suite of products, as well as systems such as Aztec, Promax and SAP

**To Be Considered**

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.

**Global VISA and Relocation Specifications**:
**Primary Location**: North Sydney Office

**Additional Locations**:
**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time

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