Customer Business Manager

Customer Business Manager - Professional Care

**Job Description**:
Your Job:
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

You’ll also have the opportunity to:
Build and manage the relationships with key stakeholders both within Distributors and National Accounts and the broader Kimberly-Clark business including development, analysis, implementation, and management of account plans with Distributors and National Accounts.

How will success be measured: Achieve both Sales, Profit and Community Growth Targets

Create annual plans in collaboration with key distributors including Independence Australia, BrightSky and CH2. Utilise distributor marketing programs, eCommerce platforms, conferences, and publications to drive awareness and recommendation of our brands.

How will success be measured: Successful execution annual plans and Community Sales growth of 15% YOY.

Maintain with our current Tier 1 & 2 Residential Care National Accounts as the key contract manager with annual plans, quarterly business reviews, supply outlooks and NPD presentations to ensure they have the most effective Continence Management system in place. Create a sustainable business through the management account profitability and CPI execution across ResCare.

How will success be measured: Achieve gross profit growth in Residential Care business and acquire new business in line with our internal benchmarks.

Win our fair share of Period Care Tenders in Schools, Public Spaces and Corporate places.

Support the internal project teams to deliver on Tender requirements.

Partner with key distributors and third parties to deliver product and service requirements of tenders.

Support the initiation and roll out of a Period Care corporate offering utilising distributor sale teams

How will success be measured: Growth of Period Care sales and tender awards.

Support the BCC - Hospital and Early Learning business to maintain and grow accounts and support with pricing and proposals.

How will success be measured: Growth of Hospital and Early Learning business of 11% YOY.

Drive financial management, forecasting and supply outlooks- Develop, analyse, implement and manage the customer promotional plans that best achieve budgeted sales, whilst delivering optimal return on investment for the business- Drive accountability for accurate inputs into Promax, and utilisation of account replenishing contacts, to assist the Demand Planning team in developing accurate sales forecasts- Review and negotiation of Trading Terms and Co-op investment- Management of customer claims- Forecasting volume requirements- Management for pricing, rebates and chargebacks- Collaboration with distributors for volume requirements along with providing supply outlooks and mitigating any issues

How will success be measured: Costs will not exceed budget

Take a leadership role in providing recommendations with the sales, category and marketing teams across local market, account dynamics, competitive activity, price trends, customer performance, sales opportunities and key initiatives to support with tactical and strategic business

How will success be measured: Feedback from team and key stakeholders

In your role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About Us:
People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world.
- Kimberly-Clark proudly leads the way in providing better care for a better world._

Led by Purpose. Driven by You.

About You:
You’re passionate to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You are someone that is in a similar capacity role with a confident number of years in the FMCG, B2B, Aged Care or Medical Industry.

You have prior experience leading a team with a focus on employee development and coaching to deliver targets with strong analytical skills and financial acumen.

You have demonstrated experience in working with cross-functional teams - you are able to manage multiple stakeholders cross functionally, and are able to articulate and id