Overnight Hotel Services Attendant

1 week ago

Adelaide Region SA, Australia IHG Full time

**About us**
Join this iconic hotel in Adelaide today and work with a team dedicated to providing true hospitality to our guests and each other. In this position, you are the first point of contact for our guests and are responsible for making them feel welcomed and at home for the whole duration of their stay. The Hotel is fantastically situated on the Riverbank and beside the railway station.

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

**Your day to day**
Join us as a part-time Overnight Porter at InterContinental Adelaide. You'll have ambition, talent and obviously, some key skills.
- Be the warm welcome that kicks off a memorable guest experience and a sincere farewell on departure.
- Be thoroughly aware of arrivals and departures of each day by working closely with chief concierge, night manager and assistant night manager.
- Deliver memorable guests experiences to guests with a swift personal service - not forgetting to recognise and record guest preferences.
- Prepare simple meals for guests and deliver them.
- Manage the valet parking of guest's cars properly and in a timely manner.
- Ensure safe driving techniques are always displayed when driving and parking guest cars
- Handle guest luggage and items with respect and care.
- Deliver requests to guest rooms.
- Be a trusted contact for all guests. Help them with anything from directions to local knowledge and advise leadership when necessary.
- Take pride in your appearance and place as a brand ambassador.
- Demonstrates our Winning Way Behaviours: Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
- Provide tourist maps, information and brochures
- Ensure WH&S standards and procedures are in place keep knowledge up to date on hazards, operating procedures, use and maintenance of equipment and emergency response procedures.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.

**What we need from you**
- Communication skills - guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Experience - Ideally you 've spent at least 1 year in a porter role
- Have a valid Full Australian drivers licence and capability to drive a manual vehicle
- Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Flexibility
- night, weekend and holiday shifts are all part of the job
- Compliant - you’ll be above minimum age required Strong - sometimes you’ll need to lift, push, pull big objects up to 23kgs.
- Literate and Tech
- Savvy - you'll need a good grasp of reading, writing, basic math and computers.

**What we offer**
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Job Reference: EMEAA35530

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