Hotel Services Attendant

4 days ago

Adelaide Region SA, Australia IHG Full time

**About us**
Join this iconic hotel in Adelaide today and work with a team dedicated to providing true hospitality to our guests and each other. In this position, you are the first point of contact for our guests and responsible to make them feel welcomed and at home for the whole duration of their stay. The Hotel is fantastically situated on the Riverbank and beside the railway station. At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
**Your day to day**
Join us as a part time Porter at InterContinental Adelaide. You'll have ambition, talent and obviously, some key skills. - Be the warm welcome that kicks off a memorable guest experience and a sincere farewell on departure. - Support needs of driveway, lobby and Concierge Desk. - Deliver memorable guests experiences to guests with a swift personal service - not forgetting to recognise and record guest preferences. - Take and manage guest’s tour bookings, up-selling opportunities and tell them about ways to improve their stay. - Ensure safe driving techniques are always displayed when driving and parking guest cars - Handle guest luggage and items with respect and care. - Be a trusted contact for all guests. Help them with anything from directions to local knowledge and advise leadership when necessary. - Take pride in your appearance and place as a brand ambassador. - Always know what events and activities are on the day’s schedule. - Jump into other ad-hoc duties when your colleagues need your help.
**What we need from you**
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. A great attitude - you are proactive and enthusiastic Have a full driver license and be able to drive a manual car Your problem-solving skills will turn issues into opportunities so every guests leaves with great memories. Fluency in English - extra language skills would be great, but not essential. Experience - ideally you’ve have spent at least one year in a customer service role. Flexibility
- night, weekend and holiday shifts are all part of the job. Compliant - you’ll be above minimum age required and hold a Full SA Drivers Licence. Strong - sometimes you’ll need to lift, push, and pull big objects up to 23kgs. Literate and Tech-Savvy - you’ll need a good grasp of reading, writing, basic math and computers
**What we offer**
Job Reference: EMEAA35809

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