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Hotel Services Assistant Manager

3 weeks ago

Adelaide Region SA, Australia Hotel Indigo Full time

We like to lead from the front. So, we’re looking for a manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach making sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

**A little taste of your day-to-day**:
This critical leadership position requires the proven capability to take the lead with the team and create exceptional guest experiences, as well as work well under pressure, in those times we need to pull together as a team. You will enjoy making a guest's stay special as well as motivating and engaging your team to deliver results. Every day is different at IHG, but you’ll mostly be:

- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team delivers authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being the first point of contact for any critical emergency situations

**What we need from you**:

- Bachelor’s degree / higher education qualification/equivalent in Hotel Management and/or Business Administration
- 3 years of Front desk/guest service leader experience
- Excellent communication skills in English (written and verbal). Being multilingual would be an advantage.
- Ability to work across both Front Office and Food and beverage operations.
- Basic mathematics skills

**What you can expect from us**:
Let us go further together and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- Paid birthday leave
- Hotel perks like accommodation and F&B discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay go even further

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.