IT Service Desk

3 days ago

Perth, Australia CareCone Australia Full time

**Role**:IT Service Desk

**Location**:Perth/ Brisbane

**Emloyement Type**: Permanent

**Skills-**
- Understanding of ITSM process
- Understanding of Ops Ram and Service Now
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc
- Experience: Minimum 2-4 years

**RESPONSIBILITIES**

**EUC tasks**
- Good understanding of Laptop, desktop, software, imagining & Printers etc.
- Build and maintain good understanding stakeholder relationships.
- Understand business priorities, impact, and urgency across all areas.
- Coordinate with 3rd Party vendors for delivery of IT equipment.
- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc
- ITIL
- Ensure ITIL practices are followed by team.
- Good understanding of incident management P1,P2,P3,P4
- Should know Request, changes, problem management.
- Should know the on-call process while raising the critical issues

**General**
- Customer service skill
- Ensure that best practices and standards are followed.
- Identifying the areas of improvement and implement them within timelines.
- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
- Follow established guidelines, processes, design standards and enterprise development.
- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
- Stock management
- Manage hardware stock level, and order IT equipment as required.
- Always ensure availability of end user devices.

**TECHNICAL SKILLS**

**Must Have**
- Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)
- Support connectivity issues for LAN and WiFi connections. Good understanding of TCP/IP and LAN / WAN networking.
- Work with end user technologies that facilitate BYOD (CYOD, COPE etc..)

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- End USer Computing: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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