Technical Consultant

6 days ago

Sydney, Australia Y Soft Full time

We are looking for a new colleague to join our team as a Technical Consultant. We are seeking someone who is an excellent communicator and experienced in IT services to assist in dealing with technical problems. Working closely with our partners, customers, solution architects, sales managers, and developers, you will look to troubleshoot complex and challenging issues.

If you have what it takes to work on a wide variety of tasks, deliver the best support to our customers, and continue to build on our reputation, we want to hear from you

**What you'll do**:

- Provide incident troubleshooting and problem analysis using ServiceDesk and phone support (both on-site and remote support)
- Provide complex technical Level 3 support for the Y Soft on-premise and cloud product portfolio (both SW & HW products)
- Use various IT technologies to tackle complex and unique support tasks (SQL, WireShark, infosec practices, PowerShell, Java, Kubernetes, Grafana, Prometheus, Loki, Terraform, Helm)
- Act as a primary technical contact for partners
- Act as a trainer for both partners and customers
- Deliver implementations, upgrades, and configurations for Y Soft products
- Participate in internal projects and strategic activities
- Work closely with Sales & Development teams to improve our products

**About you**:

- Experience in customer support and IT services
- Experience with operating systems, networks, infosec practices, and SQL databases (Windows, Windows Servers, Linux, TCP/IP, SQL etc.)
- Know or willing to learn about cloud technologies such as Microsoft Azure, Kubernetes, Grafana, Prometheus, Loki, Terraform, Helm
- Have a can-do attitude in respect of challenging IT/networking issues
- Customer-oriented and independent attitude
- Ability to understand the needs of the customer and deliver of satisfactory solutions

**Additional role requirements**:

- must be AU citizen
- NV1 clearance preferred
- must be willing to travel
- must have a drivers license

**Perks and benefits of this job**:

- Flexible working hours and possibility to work from home
- Technology education support
- Strong focus on available opportunities in IT, both now and the future
- Supportive, skilled, and highly knowledgeable team around you
- Cooperation with colleagues from APAC region (mainly Singapore, Malaysia, Japan & China) as well as with colleagues from Europe and America´s
- You will learn new things every day - we will help you become an expert
- You will get to work with both on-premises and cloud products
- On-site parking provided
- Free personal use of 3D printers in the office

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