
Head of Customer Success
2 weeks ago
Record and information management.
These are things that organisations have always cared about, but it wasn’t really something individuals thought about. These were things that were traditionally dealt with by people within an organization, and it didn’t have a lot of air time in our jobs. Over the last few years as data becomes more sophisticated and privacy is at the forefront of conversations, and news articles - the game has changed, and now it impacts everyone's job.
Data protection and how information is used, accessed, stored and/or secured has very much become a thing. A thing that not only businesses care about, but individuals as well. Customers, users, patients, clients.
I’m not saying this is going to be your lead in conversation and make you fun at parties, but it is more relevant, and valuable than ever.
What you have here, is a well backed, scaling business and dare I say it, going through significant digital transformation and investment.
The role is based in Bentleigh, VIC - with hybrid working conditions [4 days in the office].
**What about the role?**
ZircoData is a B2B org that covers a number of verticals across government, institutions, corporate and enterprise.
The role is responsible for the day-to-day management of their Customer Care and Customer Success teams, to deliver end to end outstanding customer experience. Process and metrics will be a key focus here - keeping the team on task to deliver, as well as ensuring their growth and development.
**Whom do I need to be?**
Someone that is customer-centric and enjoys solving problems. You will appreciate the challenges of working in this space, but embrace and understand how to best support and inspire your team to create positive outcomes for their customers.
You will be a strong communicator and relationship builder who is solution focused. Driven by continuous improvement you will create efficiencies through automation and ongoing process refinement.
Reporting into the Chief Revenue Officer, you will provide regular reporting on KPI’s and SLA’s. You need to be a thinker and a doer. There will be times where you will need to be strategic, but also get in the weeds with your team to resolve more complex cases.
Knowing your way around Salesforce will be advantageous too
-
The Head of Customer Experience
1 week ago
Bentleigh, Australia ZircoDATA Full time**Locations**: Convenient locations both urban and city based across Australia, with easy to access public transport, local eateries and coffee shops with free parking available at most sites. **Work Hard, Play Hard**: We always work hard and give our best. But we also know how to play hard too. Join us for a round of table tennis at lunch times or when you...
-
National Head of Customer Experience
5 days ago
Bentleigh, Australia ZircoDATA Full time**Locations**: Convenient locations both urban and city based across Australia, with easy to access public transport, local eateries and coffee shops with free parking available at most sites. **Work Hard, Play Hard**: We always work hard and give our best. But we also know how to play hard too. Join us for a round of table tennis at lunch times or when you...
-
Customer Success Coordinator
2 days ago
Bentleigh, Australia AB Dental Employment Agency Full time**The main purpose of the Customer Success Coordinator is to direct, liaise, and coordinate with various customers and external providers to deliver on the different elements of the business to ensure everything continues to move forward and run seamlessly. This role is required to drive projects whilst also ensuring the sales processes and administrative...
-
Head of Department
2 weeks ago
Bentleigh, Australia Our Lady of the Sacred Heart College Full time**Role Description/Criteria** OLSH College Bentleigh is an independent Catholic secondary school for girls with a commitment to the mission of Catholic education. Administered by the Daughters of Our Lady of the Sacred Heart, the College is built on a tradition of 86 years of inspiring excellence at the Heart of girls' education. Applications are invited...
-
Head of Department
2 weeks ago
Bentleigh, Australia Our Lady of the Sacred Heart College Full time**Role Description/Criteria** OLSH College Bentleigh is an independent Catholic secondary school for girls with a commitment to the mission of Catholic education. Administered by the Daughters of Our Lady of the Sacred Heart, the College is built on a tradition of 86 years of inspiring excellence at the Heart of girls' education. Applications are invited...
-
Head of Department Religious Education
2 weeks ago
Bentleigh, Australia Our Lady of the Sacred Heart College Full time**Role Description/Criteria** OLSH College Bentleigh is an independent Catholic secondary school for girls with a commitment to the mission of Catholic education. Administered by the Daughters of Our Lady of the Sacred Heart, the College is built on a tradition of 86 years of inspiring excellence at the Heart of girls' education. Applications are invited...
-
Head of Finance and Insurance
2 weeks ago
Bentleigh, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time**The Company** Brighton BMW is an award-winning dealership team located right in the heart of Bayside. **The Role** The Head of Finance and Insurance is a key role will be responsible for Managing the team of Business Managers as well as contributing to the attainment of BMW and internal targets for Finance volume, F&I income, and Departmental...
-
Head of Digital Delivery
5 hours ago
Bentleigh East, Australia Officeworks Full time**Title**:Head of Digital Delivery**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative....
-
Head of Global Sourcing
7 days ago
Bentleigh East, Australia Officeworks Full time**Title**:Head of Global Sourcing & Quality**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced....
-
Head of Finance Business Partnering
1 week ago
Bentleigh East, Australia Officeworks Full time**Title**:Head of Finance Business Partnering & Planning**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast...