Clients Service Officer

6 days ago

Sydney Western Suburbs, Australia Care Mode Pty Ltd Full time

**Job Summary**:
Minimum of 2-3 years of experience in a similar role
Tertiary qualification
NDIS awareness

Care Mode is a NDIS disability services provider located in Melbourne and expanding its new branch in Sydney. We support people with disabilities to achieve their goals in their homes, and within the community. We are a growing team of more than 300 staff members, providing a variety of services including core supports such as In-home care, daily living assistance, behavior support, life skill development and community engagement. We do provide residential houses and accommodation services such as STA and MTA around Victoria. Our goal is to expand ourselves to all over Australia within the next 5 years and hence, would love to invite like-minded people onboard with us on this amazing journey

**About the Role**
- Provide direct assistance to NDIS participants their families and understand the support they need
- Develop and maintaining a great network with referrers
- Create participants support plans that reflect the participant's needs and goal
- Undertaking client risk assessments to keep everyone safe
- Positively promote Care Mode Support Services as brand ambassador
- Provide prompt, courteous services to clients, external parties, colleagues, and the community
- Going above and beyond to strengthen our participants’ abilities to implement supports and participates fully in the community.
- Assist participants to work towards their goals in their NDIS plan
- Providing support and assistance as appropriate to relevant others/stakeholders
- Establishing and developing strong relationships with NDIS, community, and mainstream supports
- Establish support budgets for your clients based on their NDIS Funding and Plan Period, against the supports they require.
- Provide Support Coordinators progress reports on clients when requested
- Work collaboratively with clients, coordinators, and colleagues.

**Skills and experience**
- Minimum of 2-3 years of experience in a similar role
- Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or relevant to the field of human services
- NDIS awareness, particularly in relation to client services management and the importance of choice and control for participants
- Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
- Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language
- Strong interpersonal skills with an understanding of diversity when working with participants and colleagues

Applicants will be required to undergo a pre-employment safety screening process as part of the Care Mode selection process.

**_IND123_**

Applicants will be required to undergo a pre-employment safety screening process as part of the Care Mode selection process.

**_IND123_

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