Partner Success Lead

1 week ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike**At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team**:
Grocery and Retail is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber's large global ridesharing and delivery businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, pet, beauty, and more... We are creating something brand new Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care **#BuildwithHeart**.

**About The Role**:

- Lead the Partner Success team who are responsible for excellent merchant experience, operational improvements and some growth initiatives with our largest strategic and enterprise accounts
- Work in partnership with the Strategic Account Management team to deliver impact on partnership priorities
- Lead enterprise-wide strategic and operational improvement activities incl. growth initiatives, productivity opportunities, processes optimisation, etc.
- Lead strategic priority initiatives for the commercial org, including GTM

**The Experience You'll Bring**:

- Experience leading high performing customer facing teams
- Track record of effectively managing a complex set of business and partner priorities
- Commercial acumen. Understanding of how businesses and organisations work and how to navigate a partner's business.
- Project management and organisational skills. Proactive, creative and flexible. Experience working cross-functionally preferred.
- Commercial Operations or Strategy and Planning experience
- Experience with process improvement, efficiency and optimisation

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