Partner Success Manager

**About us**

Unimarket and VendorPanel have recently joined and together, we provide award-winning technology used by medium and large corporate organisations as well as local and state government. Our clients are in Australia, Canada New Zealand, and the US.

We manage billions of dollars in procurement spend and provide corporate, government and higher education buyers with a better way to do business with suppliers. It helps them simplify procurement, reduce risk and drive savings, while also leveraging procurement spend to drive positive social and economic impacts.

We are a people-centric culture and offer a family friendly work environment and the opportunity to take your career to the next level

**About the role**:
We are seeking a Partner Success Manager to own and grow relationships with our most valuable business partners — This role blends strategic account management, sales growth responsibility, and deep product enablement to ensure our partners achieve maximum value from our Source-to-Pay SaaS solutions.

As the **strategic lead** for our key partners, you’ll be accountable for **relationship health, revenue growth, and delivering measurable commercial outcomes**. You will achieve this through **trusted advisory, enablement, and executive engagement** — building deep relationships, uncovering and closing sales opportunities, delivering tailored training, and providing strategic insights that influence partner success and product evolution. This is a hybrid role (1-2 days in office) based out of our Melbourne office.

**What you'll do**:
**Strategic Engagement & Growth**:

- Work closely with partners to understand their **procurement strategy and objectives**, mapping our **Source-to-Pay platform** to their goals, and execute tailored partnership strategies that deliver measurable growth.
- Build and nurture trusted relationships with senior decision-makers and operational stakeholders.
- Own account growth targets and commercial strategy for assigned high-value partners. Include responsibility for forecasting, renewal strategy, and contribution to NRRLead commercial discussions to secure long-term partner agreements.
- Collaborate and coordinate with marketing, product, and support teams to design and deliver partner initiatives.
- Hold monthly internal reviews of partner initiatives and results for the cross functional team

**Product Expertise & Enablement**
- Develop deep knowledge of our Source-to-Pay platform, including configuration and use cases.
- Deliver tailored training sessions to partner teams to maximise adoption and ROI.
- Facilitate workshops to address business challenges and introduce new capabilities.
- Capture partner feedback and translate it into actionable insights for product development.

**Performance & Insights**
- Track and report on partner performance metrics, including adoption, retention, sales pipeline and satisfaction.
- Provide data-driven recommendations to optimise results.
- Represent partner needs in cross-functional planning, and advocate for product or roadmap decisions that unlock revenue.

**About you**:

- Proven experience in **Account Management, Customer Success, or B2B Sales** within SaaS or enterprise technology.
- Demonstrated success in driving revenue growth within existing accounts.
- Ability to learn and communicate complex software solutions effectively.
- Skilled in training delivery, workshop facilitation, and problem-solving.
- Exceptional relationship management skills with senior stakeholders.
- Strong commercial acumen and negotiation skills.

**Why Join Us?**:

- Be the **primary growth driver** for our most strategic partnerships.
- Combine relationship management, sales, and product enablement in one impactful role.
- Work with a **market-leading Source-to-Pay SaaS platform** in a fast-growing environment.
- Influence product evolution through direct partner insights.

**A note to our applicants**:

- You must have the legal right to work in Australia.
- A police record check will be required as part of the process.