Enterprise Operations Centre Manager

2 days ago

Brisbane, Australia HAYS Full time

Join the Federal Government as an Enterprise Operations Manager. Role based in Brisbane CBD. 12 Month Contract

**Your new company**

Our client is within the public sector and is responsible for national digital health services and systems. Their focus is on getting data and technology to work for patients, consumers and the healthcare professionals who look after them. This is a contract role for an initial 12 Months.

**Your new role**

Reporting to the Director, Enterprise Operations Centre, the role takes responsibility for, and provides process and technical expertise in monitoring the performance for the agency’s products and systems.

The Enterprise Operations Centre Manager will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

The responsibilities also include:

- Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
- Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
- Manager and report on Service Level Agreements (SLAs) with Service Providers.
- Monitor the performance of the Agency systems.
- Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
- Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
- Proactively support Incident and Problem Management.
- Work collaboratively with the external service providers who are responsible for monitoring the systems they are managing.

**What you'll need to succeed**
- Ability to obtain and maintain a Neg Vet 1 security clearance with the ability to obtain and maintain a higher clearance if required by the Agency
- Ability to obtain and maintain national police check.
- MUST BE Australian Citizens
- Experience in Dynatrace.
- Experience with Process Design (especially Lean and Kanban), Program/Project Management, Agile Delivery (either Agile Project Management or Agile Software DService Integration Management (SIAM)
- Experience in IT Architecture, Systems Engineering / Software Development, Quality Management

**What you'll get in return**

You will be joining a team that lead and operate in hybrid teams. Our client is focused on capability, cohesiveness, productivity in line with their culture.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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