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Key Account Manager

2 weeks ago

Macquarie Park, Australia Metcash Full time

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team

**Australian Liquor Marketers (ALM)** is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark.

**About the Opportunity**

We are on the lookout for a customer obsessed** Key Account Manager** who is responsible for building and maintaining strong relationships with retail banner groups within ALM’s Contracted Customer network. Acting as the primary liaison between ALM and key accounts, the Key Account Manager plays a vital role in sustaining long-term partnerships, uncovering growth opportunities, and enhancing the overall value proposition offered to contracted customers. This role is a **full-time, permanent** opportunity based out of our Macquarie Park office. The role is heavily **customer service focused,** ensuring the contracted customers have the best possible support provided by ALM.

**In this Role**
- Build and maintain strong business relationships with key stakeholders across national and state banner groups contracted to ALM.
- Facilitate and manage supply agreements with strategic customer groups, ensuring alignment with business objectives.
- Proactively manage and resolve operational issues raised by banner groups and their members, ensuring timely and effective solutions.
- Monitor and manage pricing and margin alignment across banner groups, ensuring financial elements are processed accurately and within required timeframes.
- Manage demand planning linked to banner group expectations and product promotional programs.
- Support the onboarding of new customers, ensuring all credit, ordering, and distribution details are established.
- Address customer concerns promptly, implement preventative measures, and engage local BDMs for support where necessary.
- Maintain a deep understanding of your customer portfolio and provide valuable feedback and insights to internal stakeholders.

**You’re Likely a Match If**
- Previous experience in a customer service/customer facing role
- Strong written and verbal communication skills
- Proven ability to build and maintain internal/external relationships
- Possess a solutions-oriented mindset, going above and beyond for the customer
- Liquor/FMCG experience is highly desirable but not essential

**What’s on offer**

We’re proud to offer a workplace that supports your well-being, growth, and belonging:
️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

**About Us**

**_Join us and be part of something bigger_**

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

INFLA #LI-NS1

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.