Operations Coordinator

**Description**:
**About Patches**

Our mission is to provide excellence in assessment and therapy services: to support individuals, empower communities and change lives.

Patches is a multidisciplinary Therapy and Assessment team which includes Neuropsychologists, Forensic Psychologists, Psychologists, Paediatricians, Psychiatrists, Speech Pathologists and Occupational Therapists, extensively supported by management and clinical administrative staff. We are well established in WA and the NT and are now expanding to South Australia, Victoria (VIC), New South Wales (NSW) and Tasmania. We are looking for energetic, motivated, passionate people to help us establish and grow our service at these new sites.

**The Role**

This newly created role is a permanent, full-time position based in our Subiaco, WA head office to support our Team Leaders and Chief Operating Officer with business growth. This role also includes management of designated administration staff.
- Assistant to the Chief Operating Officer with high-level administrative duties related to the designated business unit
- Liaison with Team Leaders on matters related to the management of business unit such as resolving feedback, timesheet, and expense management
- Identify and action matters related to clients’ fund plans
- Maintain compliant and accurate database of client and provider enquiries
- Ensure purchase orders are completed, actioned and in line with SO
- Support Therapy teams with travel arrangements, billings, data collection data and reports for managemen
- Assist ASOs to manage clinicians’ appointment scheduling
- Contribute to a process of continuous quality improvement
- Contact stakeholders in new locations for development of new Business Units
- Maintain strong and positive relationships with key stakeholders internally and externally
- Promote and enhance Patches values and workplace culture

**Essential Skills, Knowledge, & Experience**
- In depth understanding of or experience working with the NDIS
- At least 2 years’ experience in a private healthcare practice of a similar role
- Demonstrated ability to work autonomously and as part of a multidisciplinary team
- Ability to problem solve, attention to detail and maintain confidentiality
- Highly developed interpersonal written communication skills
- Excellent people skills and ability to motivate and inspire team members
- Desire to continually improve all areas of the business
- Ability to learn new technology or programs, such as booking and record systems, billing, or other online systems

**Eligibility requirement**
- Completion of a diploma, university degree, or substantial experience in a field relevant to administration, management, or health services
- Ability to obtain Police Clearance
- Ability to obtain Working with Children Check
- Ability to obtain NDIS Worker Screening Check
- Proof of COVID 19 Vaccination or exemption

**Why work for Patches**
- Competitive above award remuneration
- 5 weeks annual leave with 17.5% annual leave loading
- Central location, with on-site parking
- Patches health & wellbeing program
- Access to Go1 Learning Platform with thousands of courses to choose from
- Novated Leasing
- Corporate Health Plan
- Opportunity to work collaboratively and alongside some great and highly experienced clinicians in a multidisciplinary team

**How to apply**

To find out more about Patches visit:
**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**: