Homemade \u007c Clinical Support Partner

**This role is for HomeMade - a related entity of Mable**

HomeMade is a related entity to Mable: we operate as a completely separate business but have a shared vision for self-management. HomeMade is transforming home care in Australia through our creative approach, designed to support people in achieving their goals while living at home.

We are an approved provider that specialise in self-management and partner with our customers to create a support plan to meet their needs and optimise their funds. Our approach keeps people in control of their package, funding, and support.

**Your Role**

Reporting directly to the Clinical Manager, you will be responsible for leading the delivery of high quality support and experience to HomeMade customers by fostering good relationships with customers, and their support network while providing consultation, advice and case management support.

Given HomeMade is a relatively young business offering something new in the HCP marketplace, you will have the ability to identify opportunities for service innovation and take a proactive approach to implementation whilst the business continues to grow rapidly - and
**we aren't kidding** when we say rapidly.

**_Some of your responsibilities will include and are not limited to:_**
- You will be a primary point of contact for consumers, informal carers and service providers in the HomeMade network.
- Undertaking a collaborative and goal orientated approach to developing and updating support plans with customers.
- Maintain oversight over customers outcomes and changes in circumstances.
- Provide support with clinical supervision, assessment and recommendations for customers accessing HomeMade services.
- Act as a consultant to the Support and Services team to identify and articulate medical needs and interventions.
- Upholding and delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards.
- Participate in, contribute to and implement quality improvement and risk management into all aspects of service.
- Working closely with customers and Service Providers to onboard the customer and their team to self-management.
- Support the Clinical Manager in monitoring the standards of support management within the growing Customer Support team.

To be successful in this role, you will be a Registered Nurse with demonstrated experience within the Home and Community Care space, ideally focusing on Aged Care.

Having a well-developed understanding and the ability to delivery clinical support and case management is essential.

Customer service will sit at the heart of what you do, so you'll have strong communication skills and the ability to work closely with our HCP Customers.

**Who you will be working with**

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

**The values we live by**

**\uD83E\uDEF6\uD83C\uDFFCPUT PEOPLE FIRST - **People and relationships matter most

**\uD83E\uDE81 FOSTER FREEDOM -** Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

**\uD83D\uDC96DO THE RIGHT THING -** What is fair, honest, open, ethical, and transparent

**\uD83D\uDCA1BE BOLD - **With a vision to imagine and create a brighter future

**Life at HomeMade**

**\uD83C\uDFE0 Hybrid set-up - **Work remotely or in the office (depending on what suits your circumstance) for a disruptor in the Aged care industry

**\uD83D\uDC95 We care - **Be surrounded by a supportive, family-friendly working environment.

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** Keep growing with us -** Ongoing career development opportunities.

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**Floating Public Holidays - **Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

\uD83D\uDE4B\uD83C\uDFFC‍ ️
**Volunteer day - **One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice

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**Wellbeing day -** Enjoy a paid day each calendar year to focus on your health and wellbeing.

**❤️‍\uD83E\uDE79**
**Employee Assistance Program - **A 24/7 service that includes counselling for you and your immediate family.

**\uD83D\uDC68\uD83C\uDFFB‍\uD83D\uDC69\uD83C\uDFFB‍\uD83D\uDC67\uD83C\uDFFB‍\uD83D\uDC66\uD83C\uDFFB**
**Improved parental leave -** We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

**We are one**

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encou