National Service Manager

1 week ago

Sydney, Australia Liebherr-Australia Pty. Ltd. Full time

**About the role**

Liebherr Crawler Crane and Foundation Equipment Division is seeking an experienced National Service Manager for our Australia and New Zealand operations, based out of our Sydney branch in Erskine Park. Reporting through to the General Manager, you will lead an experienced and dynamic team delivering high quality customer service support and managing the day-to-day service and parts operations whilst identifying opportunities in the market for further growth.

This opportunity is best suited to an individual with extensive experience in the industry and is both motivated and customer focused.

**Duties**:

- Develop and deliver the strategic goals for Customer Service and Parts operations
- Provide leadership and direction (Field Service Technicians, Parts and Administration)
- Profit and loss responsibility
- Maintain and develop capability that supports effective delivery of service
- Establish and maintain long standing relationships with new and existing customers
- Plan, implement and monitor continuous improvement initiatives
- Maintain implemented safety standards and ongoing safety culture
- Pursue new and existing service sales opportunities
- Coach and develop Service Team
- Ensure behaviour is consistent with business values and expectation/s

**Skills & Experience**:

- Experience in a service management role within the Construction Equipment or Crane industry
- Technical knowledge of Cranes, Foundation Equipment or similar
- Tertiary qualifications in a business-related discipline, with a focus on management or leadership will be highly regarded.
- Capable in creating a sense of partnership and forging strong relationships
- Previous management or team leadership experience
- Ability to manage departmental P&L’s, quotes, WIP & invoicing; and to identify areas for improvement or additional business opportunity
- Good communication and negotiation skills

**How to Apply**:
**Benefits**
- Attractive salary package & vehicle
- Additional Week Bonus Leave
- Technical Training and Leadership training programs
- Global Company - Job Stability
- Development and career progression opportunities
- Generous employee benefits, including 5 days bonus leave days, paid parental leave, early access to Long Service Leave
- Corporate Health Insurance Discount
- Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc

**How to apply**

Rachel Davidsen
Senior HR Business Partner

No agencies or third parties please.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

1-15 James Erskine Drive

2333 Sydney

Australia (AU)

**Contact**:
Rachel Lee Davidsen

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