Customer Service Officer, Corporate Markets

**Location**:Parramatta
**Start Date**:10th March 2025
**Shifts**:Rotating shifts between 8:00 AM - 8:00 PM (flexibility required)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? If so, this is your opportunity to join MUFG Pension & Market Services as a **Customer Service Officer**in our Corporate Markets Contact Centre team.

**About the Role**

As a **Customer Service Officer (CSO)**, you will be the first point of contact for investors, employees, and financial professionals, handling inbound and outbound enquiries related to shares, investments, and online platform support. Your ability to provide accurate, professional, and timely responses will be key to ensuring an outstanding customer experience.

**What You’ll Be Doing**
- Delivering high-quality customer service and ensuring first-call resolution
- Investigating and managing complex investor queries
- Achieving performance targets and key performance indicators (KPIs)
- Adapting to rostered shifts and operational demands
- Actively contributing to continuous process improvements and team goals
- Upholding governance, compliance, and risk management requirements

**What We’re Looking For**
- Strong customer service experience (contact centre, financial services, or retail/hospitality)
- Excellent verbal and written communication skills with a professional phone manner
- Strong problem-solving skills with the ability to translate complex information
- Ability to work under pressure, meet targets, and maintain accuracy
- A team player with a proactive approach to learning and development
- Basic to intermediate proficiency in MS Office and digital platforms
- Interest in the finance and registry industry

**Desirable**:

- Previous experience in customer service or financial services

**Recruitment Process & Key Dates**

To be eligible for this role, you must be available for a **10th March 2025 start date**.

Our recruitment process involves:

- Meet the team and learn more about MUFG Pension & Market Services.
- Participate in a face-to-face interview.

**What’s it like to work here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining MUFG Pension & Market Service Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working modelVolunteer and Well-being Leave

**Applications close soon - don’t miss out**

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their w