Customer Service Officer
1 week ago
**Customer Service Officer**
- Energised by working for a market leader accredited 'Great Place to Work' 2023 & 2024?
- Passionate about customers and owning outcomes within your account portfolio?
- Great team culture, permanent full-time role based in Wakerley
**About Us**:
Signet is a leading packaging company that is committed to delivering exceptional products and services. Over the past 55 years, we've grown into Australia's leading packaging company with a national footprint of production and warehouse facilities located in Brisbane, Sydney, Melbourne, Townsville and Perth.
**About the Role**:
In this pivotal role, you'll be part of our supportive, fun-loving corporate customer experience team. You'll be at the forefront, creating positive, memorable experiences for our key corporate accounts.
Key responsibilities include:
- Fostering strong relationships with customers and Signet Account Managers
- Processing sales orders to meet same-day dispatch targets
- Responding to enquiries and providing effective solutions for customers
- Promoting Signet products and services
**The successful applicant will ideally have**:
- 1-2 years of standout customer service experience whether in corporate or retail settings
- Confidence in hitting KPIs and targets
- Strong time management, administrative skills, and keen attention to detail
- Excellent communication skills, with the ability to build and maintain relationships
- A current Australian driver’s license and own vehicle
**As a member of the Signet team, you will be offered a range of benefits including**:
- Birthday Leave - Be paid to spend time with family, friends or with oneself doing the things you love on your birthday.
- Need to visit a physiotherapist? We have one onsite for complimentary use for team members.
- Access to qualified Employee Assistance Program. Available 24/7/365.
- Build up your social network and make lifelong friends through our monthly BBQs, morning teas, social events and Christmas parties.
- Length of service recognition program celebrates and rewards milestones with the Company. Our average tenure is 7 years.
- Employee of the Month Awards recognising employees who go above and beyond.
- A rewarding career with diverse opportunities and career progression.
- Training and development opportunities, including study leave for approved qualifications.
- Signet supports team members when they have children, through the extension of the government-paid parental leave by 10 weeks for primary carers and 2 weeks for secondary carers.
**Please note applicants must have unlimited working rights in Australia.
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