Appointment Administrator

2 weeks ago

Mona Vale, Australia BMG Outsourcing Full time

The appointment administrator is our first point of contact with our practice and we only have one chance to make a great first impression. In this position, they will handle a high volume of inbound or outbound calls, or both, and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful appointment administrator, you should be patient-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
- Manage incoming and outgoing calls to book appointments
- Identify and assess patient’s needs to achieve satisfaction
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Meet patient experience team targets and call handling quotas
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Keep records of patient interactions, create patient records and file documents
- Follow communication procedures, guidelines and policies
- Go above and beyond to provide outstanding patient experience
- Qualifications - Possess our core values of commitment, quality, respect, communication and teamwork
- Are comfortable speaking English
- Understand what it takes to deliver a great customer experience
- Can keep high activity and motivate yourself
- Have a positive and a can-do attitude
- Have excellent communication skills
- Retain knowledge of systems & processes
- Remain calm under pressure
- Flexible
- Organizational skills & ability to multitask
- Have a keen attention to detail
- Should be Fast & Efficient without sacrificing the quality of their work.

  • Administration Assistant

    1 week ago

    Mona Vale, Australia Pittwater RSL Full time

    **Pittwater RSL - Serving our community, enhancing your lifestyle.** Pittwater RSL Club is your community hub. A place to relax, quench your thirst and embark on a journey through food. We strive to provide the ultimate experience for each of our valued members and guests from the moment they walk through our doors. As a valued team member of Pittwater RSL...

  • Medical Receptionist

    1 week ago

    Mona Vale, Australia Myhealth Pittwater Place Full time

    **Join Our Team at MyHealth Pittwater Place** **About Myhealth** Myhealth Pittwater Place is a purpose built centre that offers the highest standard of medical care with state-of-the-art facilities. We pride ourselves in offering a friendly, convenient, accessible and professional service to all our patients. **About the Role** We are excited to announce a...

  • Retail Merchandiser

    4 weeks ago

    Mona Vale, Australia CROSSMARK Australia, a DKSH Smollan Company Full time

    Overview Retail Merchandiser – Mona Vale - NSW (Car and License Required) Live in Warriewood, Newport, Mona Vale, Avalon or surrounds? Want a job that fits in with school runs, appointments, and everyday life? Employment Type – Casual Crossmark, a Great Place to Work certified organisation! is offering ongoing casual work in your local area, 10 - 25...

  • Administration Officer

    1 week ago

    Morphett Vale, Australia SilverChain Full time

    **Administration Officer** - 6-month Contract - Full Time - Up to $18,550 tax-free salary packaging options An opportunity has arisen for an experienced and highly motivated professional to join our offices at RDNS Silverchain (SA) as an Administration Officer within our Healthcare Department. This is a full time 6-month contract working 5 days per week...

  • Office Administrator

    1 week ago

    Moss Vale, New South Wales, Australia EILBECK CRANES Full time $60,000 - $80,000 per year

    ABOUT THE COMPANYAustralia's leading Overhead Crane and Hoist Manufacturing CompanyGrowing and Fast Paced OrganizationChallenging and Rewarding RoleEilbeck Cranes is an 100% Australian owned company operating over 115 years specializing in the design, manufacturing and Installation of all types of Overhead Cranes, Hoists & Winches.ABOUT THE ROLEThe Office...

  • Medical Receptionist

    14 hours ago

    Mona Vale NSW, Australia Myhealth Pittwater Place Full time $45,000 - $60,000 per year

    Join Our Team at MyHealth Pittwater PlaceAbout MyhealthAt Myhealth, we are committed to transforming the healthcare experience through innovative solutions and compassionate care. With over 100 practices across New South Wales, Queensland, and Victoria, our mission is to empower individuals to take charge of their health with personalised services and...

  • Administration Officer

    2 days ago

    Morphett Vale, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 887928 **Location**: 5162 - MORPHETT VALE **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Child and Family Health Service (CAFHS), Southern Adelaide**: - **Salary**Classification - ASO2 - Administrative Services Officer L2 - $58,709 to $63,154 p.a. (pro rata)** - **TWO OPPORTUNITIES AVAILABLE!** -...

  • Administration and Accounts Officer

    17 hours ago

    Canning Vale, Australia Lifecare Full time

    **About the role** Lifecare is seeking an Accounts and Administration Officer to join our dedicated team and positively contribute to the exceptional care of our patients. This is a Full-Time role working to support our Allied Health team in Canning Vale. You will be answering and addressing incoming telephone queries, scheduling patient appointments,...

  • Human Resources Administrator

    2 weeks ago

    Manly Vale, Australia Artemus Group Full time $60,000 - $80,000 per year

    Are you ready to love what you do? Due to continued growth the HR team at Artemus Group are looking to appoint a HR Administrator based at Manly Wharf. This is your chance to be part of a team that's all about people, growth, and making work feel funOwned and operated by hospitality and tourism specialists Artemus Group, Manly Wharf is Sydney's iconic...

  • Internal Sales Administrator

    2 weeks ago

    Canning Vale, Australia Chess Moving Perth Full time

    We are seeking a confident, results-driven sales person to fill an available office based internal sales role in our Canning Vale offices. The role includes receiving warm 'qualified' sales enquiries and either booking appointments for our external sales team or quoting clients directly. This full time position offers a good base salary, plus super, plus an...