Customer Solutions Consultant

4 days ago

Newcastle, Australia Red Energy Full time

**Customer Solutions Consultant** About us**:
At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us

**About the role**:
Red Energy is on the lookout for a dedicated Customer Service Consultant to join our team. You will be taking inbound calls from our existing customers, helping them with a range of different enquiries, including general account enquiries, payments and billing queries.

We are offering full time work from home opportunities, working on a rotating roster between 8:00am - 8:30pm Monday to Friday and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week

**You will need**:

- At least 12 months of recent customer service experience
- An appropriate work from home 'set up' with multiple screens which will help you navigate through numerous system
- A willingness to self motivate, learn and continuously develop
- A strong customer focus and great communication skills

**The Perks**:

- Competitive employee rates for your Red Energy electricity & gas bills
- Guaranteed fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary
- Additional carers leave to support any caring responsibilities
- Up to 5 days compassionate leave to support you during those difficult times
- The option to purchase an additional 4 weeks of annual leave, that’s up to 8 weeks per year
- Flexible public holidays to allow you to swap state based public holidays for days that are more meaningful to you
- 7 weeks of remote online training
- Ongoing support development and career opportunities

y in a customer focus role with a 100% Australian Owned Company

Job Reference: RED00101329

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