Current jobs related to Customer Contact Consultant - Newcastle - Greater Bank

  • Customer Contact Consultants

    4 days ago

    Newcastle, Australia Greater Bank Full time

    Greater Bank is transforming, adapting and rethinking banking. We are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking. **About the role** **Customer Contact Consultants - (fixed term contracts with possible extention)** **Flexible working arrangements with options...

  • Customer Contact Consultant

    2 weeks ago

    Newcastle, New South Wales, Australia Greater Bank Full time

    **About the role**As a **Customer Contact Consultant** in our Service Team at Cameron Park, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater...

  • Contact Centre Banking Consultant

    1 week ago

    Newcastle, Australia Commonwealth Bank of Australia Full time

    Contact Centre Banking Consultant - Newcastle We're on the lookout for Full-time and Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us in our offices in Newcastle. At CommBank, we believe in rewarding your development and performance. **Do work...

  • Customer Experience Consultant

    3 days ago

    Newcastle, New South Wales, Australia Newcastle Permanent Full time $60,000 - $80,000 per year

    About the roleWe are looking for a passionate and motivated Customer Experience Consultant to join our Customer Contact Centre team in Newcastle. This full-time position offers a rotating roster, with shifts between Monday to Friday (8am - 6pm) and on average one Saturday shift (9am - 2pm) every four weeks.Our Customer Experience Consultants are essential to...

  • Customer Care Consultant

    3 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Customer Care Consultant role at Bendigo Advertiser. This role is based in Newcastle or Central Coast hubs and involves working in a dynamic contact centre environment.The role involves handling member inquiries, providing solutions, updating records and transitioning to the next interaction to ensure every customer receives the...

  • Contact Centre Banking Consultant

    2 weeks ago

    Newcastle, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time and Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us in our offices in Newcastle. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct...

  • Contact Centre Customer Service Advisor

    1 week ago

    Newcastle, Australia HRC Retail Advisory Full time

    **Contact Centre - Customer Service Advisor** **Location: Newcastle** **Salary: Up to** **£2** **2,000** **Hybrid working 70% office, 30% home working** - If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you. - We at Accenture care deeply about what we do and the impact we have with...

  • Contact Centre Customer Service Advisor

    1 week ago

    Newcastle, Australia HRC Retail Advisory Full time

    **Contact Centre - Customer Service Advisor** **Location: Newcastle** *** **Hybrid working 30% office, 70% home working** If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you. We at Accenture care deeply about what we do and the impact we have with our clients and communities. At...

  • Customer Care Consultant

    2 weeks ago

    Newcastle, New South Wales, Australia nib Group Full time

    OverviewJoin nib Group as a Customer Care Consultant in Newcastle, NSW. The role involves providing high-quality support to members, turning interactions into positive experiences, and helping members navigate their health journeys.ResponsibilitiesAnswer calls in a fast-paced contact centre, providing timely and effective assistance (up to 40 calls per...

  • Customer Care Consultant

    2 weeks ago

    Newcastle, New South Wales, Australia nib Group Full time

    OverviewJoin nib Group as a Customer Care Consultant in Newcastle, NSW. The role involves providing high-quality support to members, turning interactions into positive experiences, and helping members navigate their health journeys.ResponsibilitiesAnswer calls in a fast-paced contact centre, providing timely and effective assistance (up to 40 calls per...

Customer Contact Consultant

3 weeks ago

Newcastle, Australia Greater Bank Full time

**About the role | Customer Contact Consultants**

As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Bank's products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

This position works within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What we’re looking for**
- Experience within a customer service-based position providing high levels of service
- An intuitive mindset that will enable you to investigate customers’ true needs and promote products and services based on those requirements
- The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
- The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long-lasting relationships
- Exceptional phone manner with strong verbal and written communication skills
- Demonstrated problem solving and dispute resolution skills
- A strong team-focused work ethic with the ability to achieve individual and group objectives
- A keen interest in developing a career within the financial services industry
- Where an individual cannot satisfy the experience requirements, you will need to demonstrate that you have already commenced or completed relevant qualifications.

**What’s in it for you**

Greater Bank is transforming, adapting, and rethinking banking. We are more than just an award-winning financial services organisation; we do the right thing by our customers and provide a better way of banking.

We aren’t like the big banks. We are a mid-tier customer-owned bank with a commitment to delivering solutions that genuinely help our customers and their communities. Our people are key to our success, and we provide a workplace that values flexibility, autonomy, and transparency.

We offer you the platform to demonstrate your capability and further develop your career within an established challenger brand who are very much focused on our customers.

We offer you great benefits, including:

- Being part of a change that has a meaningful and long-lasting impact on our customers
- Informal and formal flexible work/life balance options, including purchasing additional leave and self-funded days off
- Supported training and development options to support your career pathway
- Participation in your relevant incentive program
- Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
- A rewarding employee recognition program

**To Apply**

This could be the start of your rewarding career with Greater Bank.