Home Care Advisor

4 days ago

Wollongong, Australia IRT Full time

Home Care Advisor

**About IRT**

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
IRT is seeking an experienced **Home Care Advisor **to join the Home Care team in Wollongong. Reporting to the Head of Strategy, you will provide expert advice and guidance to prospective Home Care customers on the best consumer options available.
- Proactively play the lead role in responding to all new Home Care customer leads and enquiries that come direct or from the Customer Contact Centre team, website, or from the MAC Provider portal or any other stakeholder introducing a new customer enquiry to IRT Home Care
- Proactively play the lead role reviewing and mining the My Aged Care Provider portal for new CHSP referrals and act on any opportunities quicker than our competitors
- Educate, advise, nurture and triage any new opportunities identified into our existing Home Care sales process
- Work closely on a regular basis with the Customer Development Managers and Programs Team to ensure set targets of customers are achieved
- Ensure high customer service metrics (ie CSAT, NPS or other) are achieved
- Ensure high quality customer data is collected, analysed and managed to drive efficiency in others roles and richness of customer data insights and analytics
- Support the Marketing team on creating and continuously improving the Home Care digital interactions with customers
- Be alert to cross selling opportunities with prospective consumers to introduce other segments of IRT Group (ie Retirement Villages or Aged Care Centres)
- Achieve agreed KPIs
- Maintain a good working knowledge of sector information and IRT current and future products, including pricing and fee structures
- Foster and maintain collaborative and positive working relationships with internal and external stakeholders

**To Be Successful You Will Have**

**Benefits for You**
- Competetive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

**How to Apply**

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