Manager Operational Risk

Posted: 03/09/2025

Closing Date: 01/10/2025

Job Type: Permanent - Full Time

Location: Collingwood or Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Manager Operational Risk is responsible for championing the bank’s operational risk management approach within the first line, embedding a strong risk culture through leadership, training, and education. It leads the development and execution of a robust risk and control assurance program, providing oversight, challenge, and insights into the bank’s operational risk profile. Key focus areas include workplace safety, fraud, data, product and service delivery, and risks embedded in financial and project activities.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Design and manage the bank’s operational risk program, supporting first line teams to identify, document, and control operational risks.
- Lead a structured assurance program, conducting walkthroughs, sample testing, and data analysis to challenge and improve control effectiveness.
- Ensure controls align with regulatory obligations, including CPS 230, and develop supporting policies and procedures.
- Investigate operational incidents, perform root cause analysis, and recommend improvements to address control gaps.
- Integrate risk management into project and change initiatives by reviewing business cases, assessing risks, and identifying systemic issues.
- Oversee data-related risk controls, including governance, privacy, and usage, and support uplift in data management maturity.
- Provide insights and reporting on the bank’s operational risk profile to inform decision-making and continuous improvement.

**What you will bring**
- Strong leadership and management experience across diverse and complex teams
- Ability to influence and embed a strong risk culture across all levels
- Curious, diligent, and committed to continuous improvement
- Proven ability to lead, motivate, and collaborate within teams
- Excellent written and verbal communication skills
- Skilled in coaching and training in both technical and soft skills
- Experience designing and delivering risk assurance programs
- Knowledge of regulatory obligations including CPS 230 and CPG 235
- Strong experience in operational risk and banking
- Relevant tertiary qualifications in risk, finance, or related discipline
- Experience engaging with first line risk owners, Risk & Compliance teams, Executives, and APRA
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.