Technical Lead

5 days ago

Sydney, Australia Cognizant Full time

We are seeking a highly skilled and experienced Technical Lead to join our IT support team in Sydney. This role is ideal for professionals with experience in providing both on-site and remote technical support. You will play a key role in ensuring seamless IT service delivery and end-user satisfaction across desktops, laptops, mobile devices, and peripherals.

**In this role you will be responsible for**:

- Incident Management: Resolve hardware, software, and network-related issues efficiently.
- Hardware Lifecycle Management: Manage IMAC activities and asset disposal in compliance with policies.
- VIP Support: Deliver high-touch support to senior executives and VIP users.
- Break-Fix Support: Diagnose and repair defective equipment to minimize downtime.
- Inventory & Asset Management: Maintain accurate asset records and tagging.
- Cross-Functional Collaboration: Work with network, server, and service desk teams to resolve complex issues.
- Documentation: Maintain detailed records of issues, resolutions, and processes.
- Compliance & Security: Ensure adherence to IT security standards, GxP, and audit requirements.
- Remote Desktop Support: Provide technical assistance remotely using support tools.
- Training & Knowledge Sharing: Support end-user training and maintain technical documentation.
- Continuous Improvement: Contribute to the enhancement of IT services and processes.
- Rotational Shifts: Participate in rotational shifts to ensure 24/7 support coverage.

**To be successful in this role, your skills and experience should include**:

- Technical Expertise: Windows OS, Networking, Macintosh OS X, Nexthink, Incident Management, ITSM, Remote Desktop Support, Change Lifecycle Management.
- Tools & Platforms: ServiceNow, Remedy, Active Directory, Microsoft Office Suite.
- Networking Fundamentals: TCP/IP, DNS, DHCP.
- Soft Skills: Strong communication and customer service capabilities.
- Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft MCSA (a plus)

**Benefits**
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

  • Technical Lead

    1 week ago

    Sydney, Australia M&T Resources Full time

    Sydney IT & Telecomms Software - Developer Long term contracting opportunity Flexible work arrangements Competitive rates on offer Technical Lead - Banking My client, a leading financial services company is currently seeking a Technical Lead to join on a contract basis. You will join the banks finance and treasury technology business and will play an...

  • Technical Sales

    2 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    Work from a home office - Make your mark in the industry while setting yourself up for career progression - Join a prominent supplier of industrial chemicals **Technical Sales Professional Needed in Sydney** An exciting opportunity awaits a passionate and self-driven Technical Sales Professional in Sydney. This role offers the chance to kickstart or elevate...

  • Technical Lead

    2 weeks ago

    Sydney, New South Wales, Australia Butn Full time $150,000 - $250,000 per year

    Company DescriptionButn is a fintech company that partners with businesses and integrates with their platforms to offer bespoke funding solutions. These solutions are designed to differentiate businesses from their competitors and drive growth. By providing tailored funding options, Butn helps businesses thrive in a competitive market.Role DescriptionThis is...

  • Technical Lead

    3 days ago

    Sydney, Australia Sustainability Consulting Full time

    **COMPANY**: An Australian market leading FinTechs, are looking to hire a Technical Lead. They have seen significant growth in the Australian market and continue to offer a stable working environment. They have invested heavily in their technology team and are now looking to embark on a huge system transformation project to help enable further growth for the...

  • Technical Lead

    2 days ago

    Sydney, Australia Fyndr Group Pty Ltd Full time

    Work directly with the business - Mentor and lead a small dedicated team - Work in an AWS, Node, React, Serverless Our client is currently recruiting a Technical Leads to join their organisation on a permanent basis. Though the client is based in Sydney CBD the requirement to be in office is 1 day a week. This person will be required to be hands on, be...

  • Technical Lead

    3 days ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. About Us SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful, and engaging content that...

  • Technical Lead

    1 day ago

    Sydney, New South Wales, Australia Jobs via eFinancialCareers Full time $120,000 - $180,000 per year

    Position Summary:The Lead Salesforce role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects.Mandatory Skills:Completion of several salesforce integration and extension projects in development...

  • Technical Lead

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

    Create your best future and join Westpac as a Technical Lead - Open Banking.What's the role?We are looking for a highly skilled and motivated Technical Lead to join our growing and dynamic Consumer Service management team. The ideal candidate will be responsible for proactively leading the technical evaluation of Open Banking technical integrations (new...

  • Technical Lead

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

    Create your best future and join Westpac as a Technical Lead - Open Banking. What's the role?We are looking for a highly skilled and motivated Technical Lead to join our growing and dynamic Consumer Service management team. The ideal candidate will be responsible for proactively leading the technical evaluation of Open Banking technical integrations (new...

  • Technical Lead

    2 weeks ago

    Sydney, New South Wales, Australia Persistent Systems Full time $180,000 - $250,000 per year

    Job Description – Technical Lead (IBM WebSphere & Middleware)We are seeking a hands-on technical leader with strong expertise in IBM technologies, particularly WebSphere Application Server (WAS) and IBM HTTP Server (IHS). The ideal candidate will guide and mentor a team of engineers at different experience levels, while also being actively involved in...