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Sales Operations Analyst

3 weeks ago

Sydney, Australia Samsung Electronics Full time

Position Summary

The primary function role of the Sales Operations/Business Intelligence Analyst in the BI team is to develop and conduct in-depth data analysis and provide business insights to drive better operational capability. It will involve working collaboratively with senior stakeholders in the business and presenting insights and recommendations to support stakeholders making informed decisions.

We are also interested in furthering our data collection and analysis practices, so you will be responsible for ideating new policies, procedures and programs from the ground up

Role and Responsibilities

The primary responsibility for this position will be to support all Sales Divisions within the Samsung Portfolio. This is a critical support function to our sales teams to ensure they have the right insights available to them at the right time to make the right decisions for the Samsung business and it’s clients.

The role includes overseeing data ingestion from Samsung’s retail partners into core systems, generating meaningful data insights/recommendations and presenting them through new and existing dashboarding toolsets and finally working with business stakeholders to identify opportunities to improve business performance.

Responsibilities/ Duties

Retail/Channel Innovation Project Management
- Manage and operate various innovation projects relating to retail/channel as well as internal operations. You will be asked to lead discrete pieces of work so should be confident working autonomously.

Data Collection
- Oversee the collection of data in an automated fashion;
- Where data collection is manual, develop suggestions on how to automate such processes;
- Review and validate customer data as it is collected;

Dashboarding/Reporting
- Work with the business to gather functional dashboarding requirements;
- Develop new dashboards based on business requirements using a variety of tooling;
- Monitor analytics and metrics results.

Systems Management
- Become an onshore expert for Samsung data systems in Australia;
- Work with Samsung Regional HQ to develop system enhancements;

Store level sales & inventory optimization
- Perform store level diagnostic analyses to address potential missed sales opportunities/stock-outs;
- Analyse store inventory inefficiencies and articulate to internal/external stakeholders to have optimal store level inventory;
- Review store/SKU level sales efficiency and provide recommendations to internal/external stakeholders on next steps;
- Identify dead inventory

Skills and Qualifications
- Bachelor/Master Degree in relevant field (Business/Business Intelligence/ Computer Science/ Data Science/ Supply Chain Management)
- Minimum of 4+ years in similar role (Sales Operations, Sales, Business Intelligence, Supply Chain Analyst)
- Experience in data visualisation tools would be preferred
- Strong communication skills (verbal and written) with strong Analytical skills
- Strong skills on Excel and power point
- Effective time management/ planning skills with project management experience