Programme Quality Assurance Lead,12 Month Ftc

**Programme Quality Assurance Lead,12 month FTC**
**(**
**Job Number**:
**22000120**
**)**

**Description**

As our Programme QA Lead you will have a deep understanding and knowledge across QA principles and experience in QA Framework creation/design to ensure adherence to the required regulatory standards and our members expectations.

In this newly created 12-month FTC (with extension options) you will implement and maintain the required guidance to ensure desired standards, process and procedures are adhered to for the duration of this programme of work and embedded into the business for ongoing uplift.

Alongside the above, you will provide robust leadership to your direct reports through oversight and coaching, and indirect leadership to other project stakeholders by sharing your experience and ensuring findings from all reviews are reported and considered.

Key responsibilities include:

- Actively work with business stakeholders to incorporate learnings and improvement opportunities into standard QA business process.
- Provide engaging and professional customer service to internal and external stakeholders
- Develop a QA program to support effective execution of the remediation and rectification programme in line with the Remediation Playbook, industry best practice, regulator expectations and member best interests.
- Ensure the QA team comply with relevant legislation (e.g. Workplace Health & Safety Regulations, Code of Conduct, Code of Practice and Privacy Principles).

Key skills & experience;
- 5- 7 years' experience working in Quality Assurance and/or Audit experience in a complex infrastructure environment (at least 2 of these at a leadership level)
- Experience in QA Framework creation/design with demonstrated ability to lead, manage and achieve the desired outcomes.
- Deep understanding of Insurance legislative requirements
- Excellent written and oral communication skills.
- Strong relationship management, customer service and interpersonal skills.
- Experience of working under pressure with extensive organisational, time management, task and prioritisation skills.
- Proven problem solving, negotiation and decision-making skills.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

Ready to apply? You’ve got this.

RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113