Postal Services Officer/customer Service Officer

6 days ago

Beerwah, Australia BEERWAH POST OFFICE Full time

**Job description**

**About us**

We are located at Sunshine Coast.

At Post Office, we solve problems, find solutions, help out and pitch in - while always looking for ways to make our customers’ days too. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

**Qualifications & experience**

Previous experience in Retail/Post Office/Bank is not essential but it's a plus;
Flexibility of working at different locations(Pacific Paradise 4564 and Beerwah 4519), and additional hours is a Plus.
Experience of driving a van is a plus - we may require you to collect mails from Business customers. Not essential.
Physically fit - lift up to 16kg of mail repeatedly

**Tasks & responsibilities**

Performing customer sales and service transactions
Maintaining a cash advance accurately - includes handling and processing cash, cheques, and EFTPOS
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities Accepting mail items for lodgement, and accurately assessing any applicable charges
Building rewarding relationships with business customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
Conducting and processing a number of identity services transactions, including Australian Passport Interview
Maintaining commitment to Australia Post’s Occupational Health and Safety standards
15-35 hours weekly, between 8:45am - 5:15pm

**Benefits**

Ongoing training
Opportunity for advancement
Benefits from working at a fast growing industry
Incentive program

**Job Type**: Casual

**Salary**: $30.91 - $31.61 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Beerwah, QLD 4519 (required)

Ability to Relocate:

- Beerwah, QLD 4519: Relocate before starting work (required)

Work Location: In person

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