Customer Service Attendant

2 weeks ago

Beerwah, Australia Australia Zoo Full time

An exciting opportunity has arisen for someone to join the Guest Experience team as a Customer Service Attendant

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Customer Service Attendants within the Guest Experience team are required to operate a range of digital cameras to produce high quality images that meet Australia Zoo standards. This position requires awareness of different software programs (e.g. Photoshop) and workflow systems to process and print photos. An understanding of Digital Communications is required.

**Duties Include -**
- Welcome and greet customers, assisting patrons with enquiries.
- Point-of-sale processing including register operation, receiving and processing cash or credit payments.
- This may include processing other transactions such as Annual pass holders.
- Accurately give change and receipts.
- Be able to complete any refunds on customer’s request and supervisor’s approval.
- Numeracy skills with regard to counting money, sorting change and balancing cash registers at the end of shift.
- Maintain a clean and tidy work environment.
- Ability to undertake stock counts.
- Stocking shelves with accurate merchandising when applicable.
- Ability to accurately describe product features and benefits.
- Reporting discrepancies and problems to the Chief Guest Experience Officer.
- Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
- Being able to deal with customer complaints.
- Assist with Crowd control and customer movements during daily shows and event days.
- Working within procedures and KPI’s.
- Receiving and storing the delivery of large amounts of stock.
- Keeping up to date with special promotions, staff memos, communications books and putting up displays.
- Maintain Australia Zoos customer service standards.
- Commitment to our policies and confidentiality policies.
- Ensure company code of ethics and code of conduct are upheld at all times.

**Essential Criteria -**
- Full Availability, and flexibility to work all days including weekends, public holidays and school holidays.
- Experience in general retail and photography operations.
- Strong attention to detail and problem solving skills.
- Well-developed organisational skills and the ability to handle multiple tasks.
- Drivers Licence (manual is preferred).
- Education history
- Employment history
- References
- Any qualifications you may have e.g. First Aid
- Any achievements you may like to tell us about
- Your availability (what hours can you work)
- A resume in.pdf or.doc format

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