Intake Officer Wa

**Introduction**:
Value Care Limited is a leading NDIS provider of high-quality healthcare services, dedicated to delivering exceptional care and support to our clients. Our mission is to enhance the well-being and quality of life for individuals through compassionate, personalised care. With a commitment to excellence, we strive to create a supportive and collaborative work environment where our staff can thrive and make a meaningful impact. At Value Care Limited, we believe in the power of teamwork, innovation, and continuous improvement to achieve the best outcomes for our clients and our community.
**Description**:
**Introduction/ Role Description**:
The Disability Intake Officer is responsible for the initial assessment and intake of clients with disabilities. This role involves gathering relevant information, evaluating client needs, and ensuring that individuals are directed to appropriate services and resources. The Disability Intake Officer is crucial in creating a welcoming environment and facilitating a seamless intake process for clients with disabilities.
**Key Responsibilities**:
**Client Assessment and Intake**:
Conduct thorough initial assessments to understand the needs and eligibility of clients with disabilities.
Collect, document, and maintain accurate and confidential client information.
Determine the appropriate services, supports, or resources based on the assessment.
**Information and Referral**:
Provide clients with detailed information about available services, resources, and support options.
Refer clients to appropriate internal departments or external agencies as required.
Ensure follow-up with clients to confirm they have accessed the referred services.
**Documentation and Record-Keeping**:
Maintain up-to-date and accurate client records in the organization’s database.
Ensure all documentation complies with organizational policies, legal regulations and compliance.
Prepare reports on intake activities, client demographics, and service needs.
**Collaboration and Communication**:
Work closely with other departments, service providers, and community organizations to ensure coordinated service delivery.
Communicate effectively with clients, caregivers, and service providers.
Participate in team meetings, case conferences, and training sessions as needed.
**Client Support and Advocacy**:
Provide ongoing support and guidance to clients and their families throughout the intake process.
Advocate for clients’ needs and ensure they receive timely and appropriate assistance.
Address and resolve any client concerns or complaints promptly and professionally.
**Training and Development**:
Stay informed about changes in disability services, resources, and best practices.
Attend training sessions, workshops, and conferences to enhance skills and knowledge.
Share knowledge and best practices with colleagues to improve service delivery.
**Skills and Experiences**:

- Experience in Healthcare, Disability Services, or a related field desiable.
- Experience with disability legislation and the NDIS or a thorough understanding of its framework, policies, and procedures.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- High level of empathy, patience, and a compassionate approach to participant care.
- Problem-solving skills and the ability to address potential issues proactively.
- Technical proficiency in using case management software and other relevant technologies.
- Ability to work collaboratively with a diverse range of stakeholders.
- This position may require interaction with clients who have diverse and complex needs.