Team Lead Western Australia

2 weeks ago

Perth, Australia Maple Community Services Full time

**About Maple Community Services**

Maple Community Services is a NDIS approved Disability Service Provider that facilities supports within Australia. We are a team of like-minded individuals working towards creating equal standards of living for people of all abilities.

**Why Maple Community Services**

Maple Community Services instils a progressive, fresh, and innovative workplace environment, where opportunities for creativity, individualism, and originality are plentiful. The business was founded in early 2018, making this career opening the perfect one for someone looking to grow within the organisation and make this space their own.

**About you**

**Qualifications**
- Understanding of the NDIS and Disability Industry
- Preferred however not required, experience in rostering
- Salesforce experience preferred
- Willing to work outside of standard office hours (after hours roster)
- Driver’s License with access to a car
- Intermediate in Microsoft Office Suite
- Excellent time management skills
- Strong analytical and decision making skills
- Excellent written, verbal and interpersonal communication skills
- Strong project management and multitasking skills
- Demonstrated ability to lead, motivate and guide individuals and teams
- Ability to work in a fast-paced environment, can accomplish tasks without direction.

**As the Team Lead WA, your role will include but not be limited to the following**
- Oversee and direct the intake of participants for requested services including CORE, Supported Independent Living, Plan Management and Support Coordination in Western Australia.
- Follow the Company’s onboarding process thoroughly.
- Work alongside other departments efficiently to service referrals.
- Provide a detailed handover once the intake process is complete.
- Follow up on incomplete and/or dormant referrals.
- Be the first point of contact for enquiries and potential referrals relating to the Maple’s services in Western Australia.
- Facilitate face to face and virtual meet and greets with participants and stakeholders.
- Collaborate and build relationships with external stakeholders to develop business.
- In charge of monitoring the performance of support workers to ensure they give the best possible care and support to participants.
- Set a strong example for the team, demonstrating professionalism, respect, and a commitment to high-quality client care.
- Ensure that all client service interactions are of the highest quality, focusing on empathy, responsiveness, and solution-focused approaches.
- Regularly assess client needs and satisfaction, using feedback to make continuous improvements to service delivery.
- Establish and maintain strong, productive relationships with all relevant stakeholders, including clients, their families, support workers, healthcare professionals, and community organisations.

If you're dedicated and ambitious, Maple Community Services is an excellent place to grow your career. Don't hesitate to apply.

**Salary**: From $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Team Lead NDIS / Client Services: 1 year (preferred)

Licence/Certification:

- Australian Driver's License (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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