Client Services Associate

1 week ago

Melbourne, Australia capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We're looking for client services professionals, to join our Global Client Services team here in Melbourne This team will be responsible for high-quality services and day-to-day operations at a global level.

**What you will do**:

- Support our clients at all levels
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
- Dispute handling

**A Bit About You**:

- Previous experience in the customer services field, preferably in financial services
- Knowledge about the CFD industry and relevant products is highly preferable
- Professional service over online communication channels
- Ability to work under pressure, while working towards the team’s goal
- Strong verbal and written communication skills
- Organisational skills including time management
- Analytical thinking and good judgement

Capital Com has an open-planned office located at 120 Collins Street, close to public transport and within a vibrant environment. Come and join a team of friendly and high performing individuals.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

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