Automotive Customer Services Coordinator

2 weeks ago

Altona North, Australia Cox Automotive Australia Full time

**About Us**:
As one of Australia's leading providers of automotive remarketing services, Manheim caters for the needs of a diverse range of industry sectors. We provide comprehensive remarketing solutions for passenger cars, commercial vehicles, light and heavy trucks, motorcycles, boats, and recreational vehicles as well as machinery, plant, and equipment. Manheim also provides specialist services to the insurance industry for the remarketing of damaged items from these sectors.

Manheim is a Cox Automotive Brand, the world’s largest automotive service organisation, we’re transforming the way people buy, sell, own and use vehicles.

**About the role**:
You will play a key role in sales activities across our various vehicle market segments and auction lanes, providing the best possible support to the sales teams to ensure the expectations of our customers (vendors and buyers) are met. With a national focus servicing customer across Australia, you will focus on delivering excellence in the complete end to end management of all Passenger and Commercial Vehicle auctions by ensuring accurate vehicle data and representation at all times.

In this dynamic role, you will have a variety of responsibilities within the following areas:

- Customer service
- Auction process management
- Systems and processes
- Reporting and administration

This is a national role based out of Sydney (Moorebank), Melbourne (Altona North), Brisbane (Eagle Farm) or Hobart (Bridgewater) and these roles are perfect for someone who is seeking a long-term career with a growing, global company.

**About you**:

- Passion to deliver seamless experience for customers
- Exemplary written and verbal communication skills
- Strong decision-making skills
- Intermediate working knowledge of Microsoft Word, Excel and PowerPoint
- Current drivers licence
- Exposure to working in the automotive industry highly regarded or at least have real passion for cars

**Why join us?**
- Our team members have spoken, and we are officially certified as a **Great Place to Work**:

- We offer **on the job training** to ensure you are successful in the role and other **training and development** opportunities such as LinkedIn Learning, Employee Resource Groups and many more
- Our **Benefits** offerings include Birthday Leave, Service Awards, Volunteering Leave, access to Reward and Recognition Platform just to name a few..
- **Employee Assistance Program (EAP)** - EAP is a professional service that is voluntary, confidential, and free of charge to all team members and members of their immediate family members and dependents 24/7.

**_ We are a Circle Back Initiative Employer - we commit to respond to every applicant._

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