Membership Customer Service Officer

7 days ago

North Adelaide, Australia Cricket Australia Full time

SACA is looking for experienced Casual Membership Customer Services Officers to join our Membership team. The Casual Membership Customer Services Officer will play a crucial role in delivering outstanding service to SACA and Adelaide Strikers Members, ensuring all enquiries are handled professionally and in a way that upholds the high standards of our premium membership offerings.

Key responsibilities:
Deliver world class customer service to SACA and Adelaide Strikers Members.
Respond to all member enquiries in a manner that positively represents our premium membership offerings.
Process SACA and Adelaide Strikers Membership renewals and event registrations, maintain and update records in the Membership database to ensure accuracy and completeness of information, process payments, and undertake any other administrative tasks in a timely manner with a high level of accuracy and service.
Answer all inbound phone calls within a timely manner and provide exceptional customer service
Assist the Membership team with the execution of both the SACA and Adelaide Strikers membership product/s with a high standard of presentation.
Assist with the coordination of member experiences and events, as required.
Provide customer service on match days, assisting members with enquiries, merchandise sales, ticketing and access to ensure a positive experience.
Assist with match day bump-in and bump-out, including signage, equipment and customer service areas to ensure smooth event operations.
You will hold a valid Working with Children Check or have the ability to obtain one.

Would also be great if you have
Availability for all major events during the cricket season
Knowledge of or passion for elite sporting organisations
Excellent customer service and interpersonal skills, including oral and written communication
An ability to problem solve using effective oral communication
An ability to communicate effectively and sensitively with a wide range of people, including the capacity to navigate difficult conversations with professionalism and empathy.
Good organisational and time management skills
A dedicated and flexible approach
The ability to work in a fast-paced environment, under direction and with limited supervision
Working with a wide range of people of varying ages
A positive attitude and passion for providing outstanding customer service
Have a valid Working with Children Check or the ability to obtain one

About SACA
The SACA is one of the nation’s premier sporting bodies, with a vision for cricket to be Australia’s favorite sport - a sport for all Australian’s. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment, and is responsible for overseeing and developing cricket on a State level.

The SACA is responsible for coordinating international and domestic cricket matches, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management. It also administers high performance cricket in South Australia, including the SA Men’s and Women’s Teams and Adelaide Strikers women’s and men’s teams.

Want to join our team?
If you are ready to join SACA in our vision to inspire and unite the South Australian community through cricket and are aligned with our values of accountability, team first and world class, we want to hear from you

Applications close - 6 June 2025

  • Membership Services Officer

    1 week ago

    North Melbourne, Australia Beaumont People Full time

    Membership Services Officer - Located in North Melbourne - $35 per hour + Super - Membership Services Officer - Located in North Melbourne - Temporary role 2-4 month with potential to extend - $33- 35 per hour + Super **About the client**: Join the a national peak industry body health professionals. The organisation has close to 3,000 member, representing...

  • Casual Membership Services Officer

    1 week ago

    Adelaide, South Australia Port Adelaide Football Club Full time $60,000 - $80,000 per year

    Who we are:The Port Adelaide Football Club was established in 1870.From humble beginnings on the docksides of Port Adelaide as a sporting social club for the young men and women of the district, Port Adelaide has grown to be of the nation?s most successful professional sporting organisations. It?s connection to ?the Port? and the people it represents for...

  • Membership Services Coordinator

    3 days ago

    North Sydney, Australia Meetings & Events Australia (MEA) Full time

    The purpose of this role is to coordinate and administer MEA’s membership, education, conference and award programs, and support MEA’s various projects. It is a role suited to someone who is in the early - or possibly twilight - stage of their career. This will involve liaising with the latitude of MEA’s stakeholder groups including staff, members,...

  • Membership Administrator

    3 days ago

    North Adelaide, Australia Next Gen Health & Lifestyle Clubs Full time

    This is your opportunity to join the dynamic Next Gen Memorial Drive team as a Membership Administrator. - Enjoy Club Membership + flexible hours - Career development opportunities **About the Role** Reporting to the Membership Manager, you will be responsible for retaining members with every call and contact made while providing membership administration...

  • Customer Service Officer

    2 weeks ago

    North Ryde, Australia Greencross Pet Wellness Company Full time

    Company Description At Greencross, we are Australia's premier integrated pet wellness organization. We boast a vast network of retail stores under brands like Petbarn and City Farmers, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is to spread happiness by nurturing the...

  • Customer Service Representative

    7 days ago

    North Adelaide, South Australia ADELAIDE SA Full time $60,000 - $72,000 per year

    Date: 18 Sept 2025Location: North Adelaide, SA, AU, 5006Company: City of AdelaideMultiple casual roles$35per hour (including casual loading) + 25% superannuationA unique team creating an extraordinary cityAbout the OpportunityAs part of the Strategic Property & Commercial Program, the Customer Service Representative, Golf Links plays an important role in...

  • Membership Consultant

    1 week ago

    Adelaide, South Australia Anytime Fitness Full time $40,000 - $70,000 per year

    • Transform Lives as a Membership Consultant with Anytime Fitness• Make a real difference with your local community• Contribute to the growth of our fitness clubAre you passionate about helping people lead healthier lives? Ready to be part of a dynamic team where every day brings new challenges and rewards? Join us at Anytime Fitness as a Membership...

  • Membership Sales Consultant

    3 weeks ago

    North Canberra, Australia Next Gen Health & Lifestyle Clubs Full time

    We have an amazing opportunity in our premium members only Health and Lifestyle Club – Canberra for a Full Time Membership Consultant. What we’ll offer you - A spectacular premium club environment - The opportunity to inspire, motivate and help change members lives - You will work in a fun, vibrant, team culture - Flexible working hours - Excellent...

  • Membership Services Representative Burnside

    7 days ago

    Adelaide Region SA, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...

  • Membership Services Representative Burnside and

    1 day ago

    Greater Adelaide SA, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...