Food & Beverage Attendant

**About LDK Seniors’ Living**

The LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique _One Move Promise®_ - our guarantee that once our residents call LDK home, they will never have to move again.

**About Greenway Views**

LDK Seniors’ Living’s flagship village, Greenway Views, is in Greenway, Tuggeranong in Canberra, opposite the South Point shopping centre and walking distance to the Tuggeranong town centre. The village consists of 327 apartments, spread over five buildings that is about half a kilometre long from end-to-end. Greenway Views is home to nearly 400 residents over the age of 65. The village has over 6,000 square metres of communal space facilitating social connectedness and a vibrant village community. LDK delivers lifestyle-for-life through a variety of age-friendly facilities, amenities and activities for both independent and non-independent residents. On-site facilities include a gym, art centre, chapel, dance room, theatre, library, several hospitality outlets, village shed, barber shop, hairdresser, medical consultation room, grocer, purpose designed meeting spaces and a dog park.

**About the Role**

This is an amazing opportunity for an enthusiastic Food and Beverage Attendant to join our growing and friendly team. You will provide a warm, friendly, and efficient food and beverage service to our residents and other guests, ensuring exceptional service standards are delivered and always maintained in line with resident expectations.

Role Responsibilities:

- Assist in creating a warm and welcoming environment for all residents and guests
- Ensure that resident and guest requests and queries are responded to promptly and effectively and an exceptional service is always delivered
- Familiarise yourself with the food and beverage offering to answer any questions residents and guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with resident expectations
- Set up, clear and promptly service tables after use to ensure that residents and guests can be seated in a timely manner
- Ensure the dining areas are clean and well always presented and assist with cleaning duties as required
- Deal with resident and guest complaints in a friendly and efficient manner and escalate complaints and comments as required
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regards to expected numbers for breakfast, lunch, or dinner requirements as necessary
- Assist in the set up and preparation and provide service duties for functions as required
- Support kitchen staff as and when required and in accordance with hygiene and safety regulations
- Any other duties as reasonably directed by the Head Chef or other member of the management team

**Our Employee Value Proposition**

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

**Benefits**
- Competitive salary package
- Salary packaging with novated leasing options
- Employee referral bonus and retention bonus
- Rewards and retail discounts program
- Free on-site parking
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Continuous professional development and promotion opportunities
- Beautiful workplace environment at all our villages
- On-site cafes and restaurants available to staff
- Free daily coffee/tea/standard beverage for all staff
- Celebration of cultural events amongst staff and residents

**Qualifications, Experience and Skills**
- Responsible Service of Alcohol (RSA) Certificate
- Food Handlers Certificate
- Completion of accredited Barista Course (desirable)
- One year of experience working in a similar role and/or environment
- Ability to work under pressure and juggle competing priorities in a busy environment
- Proven communication and interpersonal skills with an engaging and friendly personality
- Ability to take initiative and resolve queries in a practical and positive manner
- Excellent customer service skills and ability to work as part of a team
- Courteous and pleasant attitude towards residents, guests, and colleagues
- Demonstrated attention to detail
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