Optimisation Change Manager

Ding Ding Trams are the heart of Melbourne - join our team and be part of the world’s largest tram network.

**24 Month Fixed Term Contract**

**Role Purpose**

**Key Accountabilities**

**Change Management**
- Lead change strategies to support future-state transitions
- Translate complex concepts into clear, actionable insights
- Conduct impact analysis and develop mitigation plans
- Contribute to the change management framework
- Develop transition roadmaps with mínimal disruption
- Monitor progress and refine strategies using feedback
- Identify and manage resistance and risks proactively

**Design Thinking & Service Design**
- Redesign business models aligned with future-state goals
- Use service design to enhance value and human experience
- Communicate clearly and interpret strategic direction
- Translate business problems into tailored solutions
- Facilitate workshops and present with confidence
- Build strong relationships through collaborative engagement

**Stakeholder Engagement & Influence**
- Build trusted relationships across teams and vendors
- Identify key stakeholders and influence decision-making
- Support smooth adoption of change across the organisation
- Collaborate with project teams to assess change impact
- Communicate effectively across all levels of the business
- Align stakeholder needs with project outcomes
- Foster engagement through transparency and trust

**EXPERIENCE & KNOWLEDGE**

In order to succeed in this role, it is expected that you will have:

- Experience in multiple different methodologies including project management, agile, change methodologies with actual implementation experience (not just advisory).
- Ability to communicate effectively with both business and technical staff to convey complex ideas both verbally and in written form
- Ability to plan, prioritise and organise work, both on an individual basis, within set timelines and in an environment of change and conflicting demands.
- Ability to work with mínimal supervision once tasks are allocated and understood.
- Ability to solve problems through discussion, negotiation and teamwork.
- Ability to gain co-operation and assistance from other staff.
- Design Thinking training or experience
- Demonstrated ability to lead and coach change across the full lifecycle—from analysis and planning through to delivery and adoption (inc enterprise-scale change)
- Provide strategic and hands-on OCM guidance across both BAU and major project environments

**Qualifications**
- Tertiary qualifications in business, commerce or information technology.
- Experience in project management or service design will be highly advantageous.**

**Why Yarra Trams?**

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

- A free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental Leave for primary caregivers

**About Yarra Trams**

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).