Venue Shift Coordinator

Shift Coordinator - Arcana Brisbane
- Part-Time / Flexible Hours_

Arcana Brisbane, a unique warehouse-style event space just 7km from the CBD, is seeking a **reliable, customer-focused, Australian-resident Shift Coordinator** to oversee event operations and ensure a smooth, professional experience for our guests.

This is a fantastic opportunity for someone who enjoys leadership, event management, and customer service in a dynamic, fast-paced environment. **On-site training supplied by Arcana’s Owner. Great opportunity to be mentored by a seasoned venue operator.**

**Key Responsibilities**:

- **Supervise Daily Operations**: Manage the entire event process — from setup, during event service, through to pack down.
- **Operations Management**: Coordinate with bar, kitchen, and event staff.
- **Team Leadership**: Delegate tasks, manage staff breaks, and support the team throughout the shift.
- **Customer Service**: Engage warmly with clients and guests, address queries, and ensure a positive experience at all times.
- **Client Communication**: Confirm bar tab details, food service times, microphone usage, and manage special requests.
- **Safety Compliance**: Be the primary contact for venue, client, and staff OHS matters. Work alongside security as required.
- **Training and Development**: Help with staff training, mentoring, and supporting team development where necessary.
- **Issue Resolution**: Handle guest complaints or incidents professionally and efficiently.
- **Report Management**: Complete shift reports, manage bar stock reporting, and communicate key information to senior management.
- **Venue Coordination**: Maintain cleanliness, manage music/lighting settings, and ensure the venue is presented at its best.

**What We’re Looking For**:

- Must be an **Australian resident** or hold a current, valid working visa.
- **Reliability**, **excellent time management**, and **outstanding customer service skills** are essential.
- Proven experience managing people in hospitality, events, or a similar environment.
- Strong leadership, delegation, and team management abilities.
- Confidence in handling high-pressure situations and resolving issues calmly.
- Solid understanding of food, liquor, noise, RSA, and licensing requirements.
- Must hold a valid **QLD RSA** (Responsible Service of Alcohol).
- **RMLV** (Responsible Management of Licensed Venues) and **First Aid Certificate** highly regarded but not mandatory.
- Familiarity with event operations, bar, and kitchen coordination preferred.

**Level 3 food and beverage attendant grade 3**
As per the Pay Guide - Hospitality Industry (General) Award (MA000009).

**Job Type**: Part-time

Pay: $28.50 - $38.70 per hour

Expected hours: 10 - 30 per week

Schedule:

- Afternoon shift
- Evening shift
- Every weekend
- Weekend availability

Supplementary Pay:

- Performance bonus

**Experience**:

- Bar management: 2 years (preferred)

Licence/Certification:

- Valid RMLV Certificate (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 17/03/2022