Op Shop Store Manager

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

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**About the role**

Using your retail and management experience to help all creatures’ great and small by coordinating the volunteers and daily operations of the op shop while focusing on generating a valuable income for the RSPCA Queensland. RSPCA Op Shops make a real difference, with all proceeds going straight back to helping animals in need.
- Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand and encourage the same within your team to create a positive supportive store atmosphere.
- Work closely with the Op Shop Business Manager, to support the goals and mission of the RSPCA Qld.
- Maintain a high level of customer service.
- Train and support volunteers.
- Drive sales to achieve set targets.
- Oversee and review all goods for sale in the store.
- Direct and monitor the daily register opening & closing procedures.
- Maintain and periodically review the shop’s pricing list.

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**Who are we looking for?**
- Confident in retail and must have demonstrated leadership experience in a retail environment (minimum of 2 years in a similar role).
- Knowledge of fashion and clothing brands.
- Proven visual/merchandising skills.
- Strong written and verbal communication skills.
- Excellent customer service skills.
- High level of organisational skills and attention to detail.
- Sound computer skills.
- Proven ability to work well under pressure.
- Ability to supervise & provide direction to a small team.

This is a full-time, permanent position, working 38 hours per week, including regular weekend shifts. Remuneration is as per the General Retail Industry Award Level 6 $27.66 per hour + superannuation.

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**Benefits and culture**
- We offer a flexible working environment.
- Health & Lifestyle benefits - Access to Lifeworks EAP, 6 weeks paid or 12 weeks half-paid Parental leave, Companion Animal leave, Study leave, Volunteer leave and other leave options.
- Salary packaging and novated lease arrangements on offer with our provider, Salary Packaging Australia.
- Access to a range of learning and development opportunities that will benefit and support you in your role.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.
- Free animal adoption options, branded uniforms, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food, boarding options and much more

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**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter.