Level 1 Ict Helpdesk

3 days ago

Canberra, Australia Penten Full time

**Application Requirements**

So that we can assess your suitability, please provide the following:

- Resume
- Cover letter
- Clearly outline your Australian citizenship

Please note this position requires you to be an Australian Citizen with a current NV1 clearance, and the ability to obtain a government security clearance at the NV2 level.

**Position Overview**

As the level 1 ICT helpdesk, you are responsible for being the initial point of contact for all ICT related issues within Penten. Your primary responsibility will be to provide technical assistance and support to end-users, ensuring prompt resolution of their ICT problems.

**Duties, Responsibilities and Accountabilities**
- Diagnose and troubleshoot hardware, software, and network problems encountered by end-users. This may include desktops, laptops, printers, mobile devices, and basic network connectivity issues.
- Assist in the creation, modification, and deletion of user accounts, passwords, and access permissions according to established policies and procedures.
- Create and maintain accurate records of ICT support requests, resolutions, and troubleshooting procedures. Update knowledge base articles and FAQs to facilitate self-service support for end-users.
- Escalate unresolved issues to senior members of the ICT team, or Deputy CIO & CSIO while ensuring proper communication and follow-up with end-users.
- Promote IT security best practices among end-users and enforce compliance with company policies regarding data protection and cybersecurity.
- Conduct training sessions or create user guides to help end-users become more proficient in using ICT systems and tools.
- Proactively identify recurring technical issues or inefficiencies in ICT support processes and propose solutions for improvement.
- Other tasks as directed within the persons skills, competency, experience, and capabilities.

**Skills and Attributes**
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users in a clear and concise manner.
- Strong customer service skills with a focus on providing a positive support experience to end-users.
- Analytical mindset with the ability to identify root causes of IT issues and develop effective solutions.
- Ability to collaborate with other ICT team members and escalate complex issues when necessary.
- Ability to prioritise and manage multiple ICT support tasks efficiently to meet business expectations.
- Resilient and the ability to work in a fast paced and constantly changing environment.

**Qualifications, Knowledge and Experience**
- Experience in troubleshooting basic ICT problems related to hardware, software, and networking. Familiarity with operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office Suite).
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are preferred.
- Vocational education certificate in Information Technology or a degree in Information Technology or related field highly desirable

  • Aps3 Level 1 Helpdesk

    1 week ago

    Canberra, Australia HAYS Full time

    Seeking experienced APS3 Level 1 Helpdesk Officers **Your new company** This high profile Federal Government Department is seeking a highly skilled APS3 Level 1 Helpdesk Officers to join their team **Your new role** The APS3 Level1 Helpdesk Officer provides assistance to internal stakeholders supporting a number of systems. The Key Business deliverables of...

  • Ict Helpdesk Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    **Your new company** You'll be working in a small, high performing team within a highly regarded prestigious Commonwealth board that provides a unique, critical service to the Australian community. **Your new role** - Microsoft Office 365, OneDrive, SharePoint Online, and Dynamics 365 - Joomla CMS supporting the staff intranet and Court internet sites; -...

  • Aps 6 Helpdesk

    1 hour ago

    Canberra, Australia Department of Veterans' Affairs Full time

    Salary Range: $93,976 - $106,713 + Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Manage a small team in the provision of helpdesk and escalation support - Manage and oversee the operations of the Escalation Helpdesk and ICT Front Door phone and shared mailboxes, including creation of phone roster and weekly analysis...

  • Helpdesk Administrator

    6 days ago

    Canberra, Australia Elliott Gray Full time

    Career Opportunity | Growth and Progression - Free Parking | Amazing Team - Generous Salary Based on Past Experience Elliott Gray is bringing you yet another exciting opportunity, on this occasion an ICT helpdesk role with a not-for-profit organisation. We have partnered with the Industry Capability Network which strives to provide an experienced industry...

  • Ict Desk-side Support

    2 days ago

    Canberra, Australia Hudson Australia Full time

    **Due to the nature of the role it is a requirment for the applicant to be an Australian citizen and hold an Australian Federal Government Baseline security clearance.** We are seeking multiple ICT Desk-side L1 Support Officer(s) to provide ICT floorwalking support for the delivery of the DesktopOne Windows 11 migrations. - Work with the DesktopOne Program...

  • Digital Support Officer

    1 day ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0034**Title**: - Digital Support Officer - Helpdesk - Fed Govt**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - High Profile Federal Government Department! - Initial 12 month contract with 2 x 12 month extension options! - Rewarding hourly rate!...

  • Gaz - Aps5 - Act - Helpdesk Support Operator

    1 week ago

    Canberra, Australia Department of Home Affairs Full time

    **Requisition Number**: 118870 **Position Number/s**:60147206 **Classification**: APS Level 5 **Location**: ACT **Division**: Information and Communications Technology (ICT) Division **Branch**: Intelligence, Identity and Biometrics System (IIBS) **Section**: Biometrics Systems Section (BSS) **Security Classification**: Baseline Vetting **Salary**: $75,381...

  • El 1 - Ict Service Manager

    7 days ago

    Canberra, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the ICT Service Delivery function an EL 1 ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service provision work within an integrated workforce. They will...

  • Ict Delivery Manager, Executive Level 1, Ict

    1 week ago

    Canberra, Australia Department of Industry, Science, Energy & Resources Full time

    Canberra - Applications close 4 November 2024 **About the Department**: The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy,...

  • Level 1 Digital Analyst

    1 day ago

    Canberra, Australia HAYS Full time

    Exciting new IT Support opportunity in a large Federal Government Department contracting at the APS4 level! **Your new company** You'll be working work in a high performing, fast paced customer service focused team environment as part of a large scale Federal Government Department, responsible for a broad scope of Government efforts important to Australia's...