Hotline Leasing Admin

2 weeks ago

Sydney Olympic Park, Australia The Property Investors Alliance Pty Ltd Full time

**About the Role - Hotline Leasing Admin (Weekend)** - Phone Call Enquiry Handling & Customer Service - Answering general inquiry on the projects, open inspection information including time and location - Transfer the call to assigned leasing consultants - Accurately manage a customer’s experience through database with regular record updates of customer information, queries, feedback and compliance - Communication Liaising with Internal & External Stakeholders. - Check property availability for relet leasing - For sales inquiry, forward the call to assigned sales consultant and create a sales ticket on system - Being the central point for customer s escalated issues/concerns and report the issues to manager/supervisor - Liaise with Leasing manager or leasing team supervisor for urgent matters - Assist in identifying and analysing escalation trends from different channels and categories based on current and historical data - General Administration & Data Entry - Input customers' details including interested project, phone number andetc, onto Google Excel - Assist Property Management team on key management projects - Any other adhoc administrative tasks upon required by the company - Working Hours - Saturday (1 Day per fortnight) 9:30 AM - 4:00 PM - Demonstrates background in data entry, administration and customer service - A people-person being proactive and result-driven, with positive "can-do" attitude - Ability to fit in a fast-paced environment with tenacity - Good at time management and multi-task handling and being independant - Permanent Residency or Australian Citizen preferred **About Us** The Property Investors Alliance Pty Ltd. (PIA) is a leading Real Estate group that attributes its success to innovation, the delivery of quality service and long-term commitment to our clients for decades. We provide our customers with market-leading property management, leasing and residential property resell services. Constantly striving for excellence, and our company culture is customer oriented, proactive and empowering. PIA centralized office is located in Sydney Olympic Park. **How to Apply** **Job Type**: Casual Pay: $29.55 per hour Schedule: - Weekends only Work Authorisation: - Australia (required) Work Location: In person

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