Customer Service Representative

2 weeks ago

Fortitude Valley, Australia Tally Group Full time

The Customer Service Representative (CSR) is responsible for answering a range of customer service telephone enquiries, providing a credit management service, contacting customers regarding debt, service appointments supporting client’s customers.

Key Responsibilities
- Create service orders, initiate action and update customer’s information in response to customer requests
- Arrange appointments for customer service work on behalf of clients
- Make outbound customer calls regarding appointment confirmation and debt
- Undertake telemarketing activities to enable the effective promotion of client services
- Negotiate payment arrangements with outstanding debtors for domestic and smaller commercial and industrial customers.
- Make simple adjustments to customer accounts in accordance with client credit control arrangements.
- Process journals relating to disconnect/reconnect fees and charges.
- Support team members in telephone techniques, Contact Centre processes and values, commensurate with skills and abilities
- Work on special projects associated with customer service processes and systems on an as required basis

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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