Head of Global Services

3 days ago

Brisbane, Australia Ashurst LLP Full time

**The Opportunity**: We have an exciting opportunity in our Brisbane office for a Head of Global Services to lead our Ashurst Service Central (ASC) team on a full time, permanent basis. The Head of Global Services at ASC Australia plays a crucial role in driving the transformation and efficiency of ASC whilst supporting the wider Business Services team, ensuring high service levels are met, coupled with effective collaboration across global teams. Ashurst Service Central (ASC) is Ashurst's centralised team for essential support services, dedicated to delivering seamless, high-quality end to end solutions that empower our service users. By offering a single point of contact for key services, ASC simplifies complex processes, reduces hand-offs, and ensures consistsent, responsive support across functions. With a global presence anchored in Glasgow and Brisbane, ASC where possible strives to operate a "follow the sun" model. This structure allows us to serve Ashurst teams worldwide with continutity and precision. A full job description including a breakdown of responsibilities can be found either below or attached to the bottom of our advertisement on our careers page:/en/careers **About You**: To be successful in this role you will demonstrate the following skills and experience: - Operational Management: Demonstrable experience and success of operational or general management roles, operating at a senior level. - Process Improvement: Track record of implementing process and productivity improvements. - Risk Awareness: Ability to identify issues early, recommend resolutions to those issues and efficiently and effectively transition to those resolutions. - Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build consensus and develops alliances across the organisation. - Team Leadership: Experience of managing and developing large teams both virtually and across time zones. Additionally, developing skills of managers and team members through coaching and mentoring, to manage and motivate their teams effectively. - Stakeholder Engagement: Effective facilitator and strong business partner, capable of delivering tough conversations when required. - Flexibility: Willingness to work flexible hours to manage a global team across different time zones. **What makes Ashurst a great place to work?** We offer you all the things you should expect from an international law firm, some of which include: - competitive remuneration with the flexibility to reward high performance; - flexible working; - complimentary gym memberships; - corporate health plans; - a global professional development offering for all employees; and - an industry-leading programme that celebrates diversity and inclusion. We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work. LI-GA1

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