Guest Service Agents

2 weeks ago

Melbourne, Australia Holiday Inn Express Melbourne Southbank Full time

**Description**:
come in. Part of IHG Hotels and Resorts Holiday Inn Express® Melbourne Southbank has 345 rooms.

We are looking for casual and part time Express Agents to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

- Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
- Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
- Be On It We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you
- Passionate with a bubbly personality
- Keen to learn and grow in your career
- Genuine about delivering a positive and memorable experience
- Enjoy a fast-paced environment and can think on your feet
- Flexibility to work a rotating roster
- Food and Beverage experience
- Barista skills preferrred
- Experience in front office & PMS systems
- Willing to obtain RSA

**Benefits**:

- IHG Training & development programs
- Worldwide accommodation discounts
- Food & Beverage discounts
- Uniforms supplied
- Close to public transport

If this sounds exciting and a perfect move for you, then we would love to hear from you.

**Role Type**:

- In-house - Permanent - Part-time - Associate

**Company Overview**:

- At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you're part of the Holiday Inn Express® brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

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