Client Experience Coordinator

2 weeks ago

Sydney, Australia Arup Full time

**Joining Arup**

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

**The Opportunity**
- Welcome clients and visitors, ensuring their needs are met efficiently and in line with Arup's brand standards.
- Deliver business lounge services, including refreshments, assistance with guest Wi-Fi, and local transport information.
- Monitor and maintain meeting room standards, assisting with setups and pack-ups for key meetings.
- Process catering orders and manage package deliveries.
- Collaborate with the Staff Services Coordinator to ensure smooth front-of-house operations.

**Is this role right for you?**
- Experience working in an office environment, particularly in a busy front-of-house area.
- Strong customer service or concierge experience in a corporate or hospitality setting.
- Ability to uphold high standards of work, ensuring accuracy and completeness.
- Excellent communication skills, with the ability to connect with diverse stakeholders.
- Demonstrated commitment to ethics, honesty, and resilience in dynamic environment

**What we offer you**

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Please see a list of Arup’s Australia benefits below:

- Hybrid working policy & flexible working hours
- Paid parental leave for the primary carer of 16 weeks or 32 weeks at half pay and as well as generous unpaid leave benefits.
- Paid parental leave for the support carer of 4 weeks plus the opportunity to access extra paid and unpaid leave if you later become the primary carer.
- Birthday leave
- International mobility opportunities
- Insurances (life & income protection)
- Interest free solar energy and bicycle loans
- Novated car lease
- Ovasaver including discounts, vouchers, cashback, and exclusive offers on more than 300 retailers

**Different people, shared values**

**Our Application Process**
- Arup does not accept unsolicited resumes from recruiters or employment agencies._

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