Nsw Client Experience Manager

JLL supports the Whole You, personally and professionally.
**What this opportunity involves**:
We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.
This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event execution. It’s ideal for someone who thrives in a fast-paced, people-oriented environment and is looking to grow into a strategic planning role over time.
Key Responsibilities
Leadership Support & Strategic Coordination
Provide direct support to the NSW leadership team through meeting coordination, agenda preparation, action tracking, and follow-up. Includes expense claim, diary coordination and travel management.
Support the development and delivery of key business initiatives and priorities.
Work closely with the NSW Commercial & Operations team to contribute to strategic planning processes, reporting, and communication.
Act as a single point of contact representing PDS to the broader JLL business.
Bid Writing & Business Growth
Write effective, concise and compelling content (bids/proposals/submissions, presentations and source material) while under the pressure sometimes associated with deadlines
Contribute content to the Knowledge Management platform through development of case studies, CVs, baseline, content and creative elements for pursuits
Develop, edit, proofread and review graphics, presentations and other messaging materials, as needed
Actively participate in industry events and networking forums to strengthen JLL’s presence and build external relationships
Manage CRM updates and support the execution of client relationship plans.
Identify and map key decision-makers within target organizations, understanding their roles, influences, and pain points
Create and deliver compelling sales presentations and proposals tailored to each prospect's specific needs and challenges
Collaboration & Cross-Business Engagement
Work closely with internal teams including Growth, Sales, Delivery, Sector Leads, and Marketing to enhance client experience and maximise opportunities
Facilitate cross-functional collaboration, ensuring that business lines work together to drive client success
Partner with marketing to create client case studies, market insights, and branding initiatives that reinforce JLL’s value proposition
Event Planning, Senior Exec Support & Team Cultural Engagement
Actively lead to organisation of key client engagement activities, including client events, roundtables, and meetings.
Lead the planning and execution of client and internal team events
Support State Manager with travel booking and expense administration via JBS team.
Lead new starter onboarding, including coordinating access passes, IT log-in, training material run through
Gather client feedback and market intelligence to refine service offerings and enhance customer experience
Implement engagement frameworks that ensure a consistent, high quality client experience across all touchpoints
Collaborate with internal teams to ensure that network connections are leveraged across the organization for maximum benefit
Stay informed about industry trends, challenges, and opportunities across multiple sectors to provide valuable insights to clients and prospects
Develop a reputation as a trusted advisor within the commercial real estate industry and related sectors
**Sound like you? This is what we’re looking for**:
Strong client relationship management and influencing skills.
Proactive and strategic thinker with a deep understanding of market trends and business development
Highly collaborative, able to work across multiple business units and stakeholders
Self-motivated, with the ability to drive initiatives independently
Strong negotiation and problem-solving skills
Excellent prospecting skills and ability to build rapport quickly with new contacts
Persistence and resilience in pursuing new business opportunities
Strong presentation and public speaking skills
Exceptional networking skills with the ability to build and maintain relationships across diverse industry sectors
Comfort in navigating different business cultures and adapting communication style accordingly
Natural ability to connect people and ideas, creating value through network interactions
Understand and able to communicate different service methodologies and contract structures relevant to the project management and construction industry.
Strong writing and solution development, able to develop compelling submission responses utilising Microsoft suite of products
Proven ability to develop and execute client growth strategies
Strong understanding of CRM platforms, data analytics, and reporting to drive client insights
Industry qualifications in property, business, marketing preferred
Experience in developing and executing targeted sales campaigns
Proficiency in using sales and prospecting tools (e.g., LinkedIn Sales Navigator, Zo